Annual Meeting Educational Sessions

Sunday, October 2, 2011
   100 Series: 11:30am–1:00pm
   200 Series: 1:15pm–2:45pm

Monday, October 3, 2011
   300 Series: 8:00am–9:30am
   400 Series: 2:30pm–4:00pm
   500 Series: 4:15pm–5:45pm

Tuesday, October 4, 2011
   600 Series: 8:00am–9:30am
   700 Series: 2:30pm–4:00pm
   800 Series: 4:15pm–5:45pm

Sunday, October 02, 2011; 11:30am-1:00pm

Clinical, Quality

101–The 2011 Infusion Nursing Standards of Practice

The latest revision of the Infusion Nursing Standards of Practice was released in 2011. Changes include new standards and use of an evidence rating scale. Home care application will be discussed.

Objectives:

• Describe the scope of the Infusion Nursing Standards of Practice.
• Differentiate between the different levels of evidence.
• Discuss at least five selected standards as applicable to home care.

Faculty: Lisa Gorski, RN, MS, HHCNS-BC, CRNI¨, FAAN , Clinical Nurse Specialist, Wheaton Franciscan Home Health & Hospice, Milwaukee, WI.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/SKA).

Audience:
Home Health   Hospice   Nurses   Private Duty   

Clinical, Quality

102–Demonstration of the Effectiveness of Care Transitions

Through one year of data, this presentation will demonstrate the value of effective care transitioning across the continuum and the need for home care to align with both acute care and the primary physician.

Objectives:

• Demonstrate the value of home care, in alignment with acute care, community physicians and the payers, in decreasing readmission rates.
• Identify common risk factors that lead to rapid readmission based on a year-long retrospective.
• Discuss medication reconciliation and the pharmacist's role in effective transitioning.

Faculty: Joyce Markiewicz, RN, BSN, MBA, President/CEO, Catholic Home Health Care, Cheektowaga, NY; Madonna Kelli Rickerson, RN, BS, Director of Clinical Operations, Catholic Health Home Care, Cheektowaga, NY; Dr. Richard Kraft, PharmD, BCPS , Director, Clinical Pharmacy Services, Trinity Medical WNY, PC, Buffalo , NY.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/SKA).

Audience:
Home Health   Nurses   Physicians   

Legal & Regulatory, Clinical

103–The Start of Care: Optimizing Success with Clinical Outcomes, Regulatory Compliance, and Reimbursement

Understanding the start of care or admission visit dynamic can put your agency at a compliance and regulatory advantage and ensure you are capturing accurate payment for services provided. During the session we will explore what happens in the home during this visit and how to better prepare your clinicians for appropriate delegation of your resources.

Objectives:

• Identify and explain the essential components of the admission visit.
• Describe educational resources available to agency leaders and clinicians.
• Discuss items presented with the attendees.

Faculty: Amy Hartman, BSN, RN, COS-C, Director of Clinical Services, Capstone Clinical Services, Sandy, UT; Elizabeth Jawhar-Cardenas , BSN, RN, CWCN, Registered Nurse Case Manager , Self Employed , Salt Lake City , UT.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/RE).

Audience:
Home Health   Nurses   

Clinical, Quality

104–Serving the Underserved: Young Adult Bereavement Art Group

Learn to create an art-based bereavement group that meets the unique but unaddressed developmental needs of young adults (ages 17 to 24) and provides a successful model for changing behaviors and life direction.

Objectives:

• Discuss the importance of addressing the bereavement needs of the young adult population.
• Demonstrate a means of delivering bereavement support to young adults (ages 17 to 24).
• Describe the role of art therapy in young adult bereavement group work.

Faculty: Don Lewis, LCSW, Bereavement Coordinator, UC Davis Hospice Program, Sacramento, CA; Hannah Hunter, MFA, Art Therapist, UC Davis Children's Hospital, Sacramento, CA.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/SKA).

Audience:
Hospice   

Financial, Legal & Regulatory

107–Minimize Reimbursement Risk: Keys to Implementing a Successful Billing Compliance Audit Process

Providers will understand and learn to implement a billing compliance audit process, maintain compliance with government reimbursement requirements and protect reimbursement from increased scrutiny.

Objectives:

• Discuss the reasons for the implementation of a billing compliance audit program and how to begin this process.
• Describe the key elements in creating a successful billing compliance audit team.
• Explain the key steps in developing a billing compliance audit tool and audit process, including determination of potential reimbursement risk and implementation of specific action steps.

Faculty: Josh Proffitt, JD, CHC, Senior Vice President, Chief Compliance Officer, Assistant General Counsel , LHC Group, Inc., Lafayette, LA; Robin Seidman, RN, MSN, MBA, LNCC, HCS-D, Director, Compliance Consulting Division, Simione Consultants, LLC, Westborough, ME.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/FIN).

Audience:
Home Health   Hospice   

Health Information Technology, Management & Leadership

108–The Connected Home Health Care Agency

Health care is evolving into a connected world of portals.Home health care has traditionally lagged behind the rest of health care in technology adoption because of its community care and not-for-profit roots.

Objectives:

• Discuss the importance of physician portals within home health care.
• Discuss the importance of employee portals within home health care.
• Understand the need of client and family portals within home health care.

Faculty: Satish Movva, MS, MIS, CEO, ContinuLink Health Technologies, Tucker, GA; Scott Brashears, BS, Executive Vice President, ContinuLink Health Technologies, Tucker, GA.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/SKA).

Audience:
Home Health   Nurses   Physicians   Private Duty   

Management & Leadership, Financial

109–A Tale of Two Countries

Canada and the United States are working diligently to bend the health care cost curve. Home care providers in both countries are trying to lead their businesses while living with uncertainty about the impact of new health care policies on the home care sector. This session will provide insights and information about the home care sector and trends in Canada, discuss the pros and cons of home care bidding processes and provide perspective on a system approach, including "bundling" of services and care integration.

Objectives:

• Describe home care in Canada, including type of patient, services provided, home care within the continuum of care, referral patterns and key metrics.
• Share insights into future home care trends in Canada.
• Explain the bidding process in Canada and discuss various initiatives to work as a system including bundling of services and multi-organization service projects.

Faculty: Patricia (Trish) Barbato, BA, CA, CGA, SVP, Home Health and Business Development, Revera Inc., Mississauga, ON, Canada.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/RE).

Audience:
Home Health   

Legal & Regulatory, Clinical

110–Two Sides of the Coin: Making Heads or Tails of the CMS Medical Review Process for Home Care

Do you struggle to make heads or tails of the medical review process? Ease your fears. A real-life payer and provider use role play to illustrate record selection and request, edits, coverage decisions, documentation, reviews and appeals processes.

Objectives:

• Verbalize the edit types that the RHHIs/MACs utilize based on CMS's Progressive Corrective Action directives.
• Discuss the medical review process.
• Identify the top denials nationally and understand how to avoid them.

Faculty: Annette Lee, RN, M.S, HCS-D, COS-C, Founder, Provider Insights, Inc., Des Moines, , IA; Beth Noyce, RN, BSJMC, HCS-D, COS-C, Education/QA Specialist, EMR Clinical Consultant , Applegate HomeCare & Hospice, Ogden, UT.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/RE).

Audience:
Home Health   Nurses   Physicians   

Marketing & Business Development

111–Having an Identity Crisis? Consider Rebranding

Learn one company's approach to and experience with a rebranding project. Presenters will identify ways to successfully manage a name change, create a new logo and redesign your website.

Objectives:

• Determine what qualifiers may be indicative of a rebranding project.
• Demonstrate the importance and elements of a strong brand.
• Learn about a step-by-step planning process that has proven successful for one agency.

Faculty: Brett Campbell, BS, Director of Public Relations & Fund Development, Auburn VNA, Auburn, MA; Kim Harmon, RN, BSN, President & CEO, Auburn VNA, Auburn, MA.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/MKT).

Audience:
Home Health   Hospice   Private Duty   

Management & Leadership, Quality

112–Lean Thinking: Propel Your Private Duty Agency with Lean Business Systems Modeled on Toyota

In the last decade, forward-thinking health care organizations have implemented "Lean" business systems with tremendous success. Learn how "Lean thinking" can help your private duty organization.

Objectives:

• Demonstrate how Lean methodology and a culture of continuous improvement can accelerate the success of your organization.
• Explain how Nurse Next Door started its Lean journey.
• Describe simple tools you can implement immediately to get focused on the right things, simplify your life and make money.

Faculty: Ken Sim, BComm, CA, Co-Founder, Nurse Next Door Home Healthcare Services, Vancouver, BC, Canada; Judy Brooks, RN , Nurse , Nurse Next Door Home Healthcare Services, Vancouver, BC, Canada.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/MAS).

Audience:
Private Duty   

Clinical, Quality, Legal & Regulatory

114–Incorporating Measurable Functional Outcomes in Rehabilitation Therapy Evaluations, Treatments and Reassessments for Home Health Patients

This program identifies strategies for integration of functional assessments into therapy services. Several assessment measures will be identified with recommendations regarding use of specific tools.

Objectives:

• Discuss the therapy requirements put forth by the CMS Therapy Regulation changes effective April 1, 2011 related to functional reassessments.
• Identify discipline-specific, evidence-based functional assessment measures appropriate for the home health patient population.
• Cite cases of successful utilization of objective functional measures to establish patient status, determine goals and benchmark patient progress.

Faculty: Diane Huss, PT, PDT, NCS, Physical Therapist, Rehab Services Manager, UVA-Continuum Home Health Care, Charlottesville, VA.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/SKA).

Audience:
Home Health   Therapists   

Telehealth, Clinical, Quality

115–Effectiveness of Telehealth Monitoring for Decreasing Acute Care Utilization in Skilled Nursing Patients

This program presents the research methodology and results of a study by a hospital-based, Medicare-certified home health agency designed to evaluate the impact of telehealth monitoring on acute-care hospitalization rates, acute care length of stay and emergency room visit rates. This institutional review board-approved study compared patients who received skilled nursing care with and without telehealth monitoring.

Objectives:

• Discuss the research design and methodology utilized for an approved IRB research study by a home health agency.
• Describe the positive impact of telehealth monitoring on reducing acute care hospitalization rates length of stay and emergency room visits for patients receiving skilled nursing care.
• Explore the opportunity for using research as a strategy for selection of a home health agency as the preferred provider and accountable care organization

Faculty: Landace Woods, BSN, MSN, RN,BC, Director of Nursing/Administrator, Greenville Hospital System Home Health , Greenville, SC; Susan Snow, BSN, RN, HCS-D, Quality Improvement Coordinator, Greenville Hospital System Home Health, Greenville, SC.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/SKA).

Audience:
Home Health   Nurses   Physicians   

Human Resources, Management & Leadership

117–Employee Engagement: The Linchpin of a Successful Culture of Reliability, Safety and Quality

Join us in learning how to build a culture characterized by high reliability, safety, quality and patient satisfaction. This presentation will provide insights and proven strategies to reinforce and leverage employee engagement. We will also examine tangible byproducts of engaging and inspiring employees, including decreased serious safety events and increased productivity, profitability and patient satisfaction.

Objectives:

• State the importance of reinforcing and leveraging employee engagement as the key to a high reliability culture of safety and quality, and an enhanced patient and guest experience.
• Describe strategies and tactics for culture change, including hiring the right talent, aligning that talent with a great manager,developing and challenging employees and emotionally engaging and inspiring them.
• Examine tangible byproducts of engaging and inspiring our employees, including decreased serious safety events, increased productivity, increased profitability, and increased patient satisfaction.

Faculty: Jane Pike Benton, MS, RN, Executive Vice President , MetroWest HomeCare & Hospice, Framingham, MA; Devin Carty, MBA, Chief Experience Officer & Chief Learning Officer, Vanguard Health Systems, Nashville, TN.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/PHR).

Audience:
Home Health   Hospice   Private Duty   

Management & Leadership

118–Gone in 9 minutes: Now What É Are You Ready?

Massive destruction can occur literally without warning and will put your disaster plan to the test. Come to this presentation and learn what does and does not work when the unthinkable happens. Topics covered will be immediate operation set up, overcoming communication/technology challenges, patient location/needs management for current as well as new patients, staff management including the effects of post traumatic stress on your operations, and ongoing challenges as rebuilding and recovery starts. Apply these real time lessons learned to your disaster preparedness plans. While this information is the type you hope to never have to use - it will be invaluable if the need arises.

Objectives:

• Discuss and understand operational set up challenges immediately after the event which will include location, technology management and communication.
• Discuss strategies for locating patients and identifying patient needs as well as planning for the influx of new patients whose needs will be even greater.
• Discuss and identify strategies to respond to the impact on your staff including the effects of post traumatic stress on them and subsequently your operations.

Faculty: Angela Fiester, RN , Executive Director, Home Health Services, , Integrity Home Care, A Division of Integra Healthcare, Inc., Springfield, MO.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/MAS).

Audience:
Home Health   Hospice   Nurses   Physicians   Private Duty   Therapists   

Quality, Management & Leadership

119–HHQInsights: Looking Back and Moving Forward

This session will review the impact of the Home Health Quality Improvement (HHQI) National Campaign, how to maximize campaign participation to improve success with reducing ACH, improving oral medication management, and how to move to a multiprovider setting concept.

Objectives:

• Understand the Home Health Improvement Quality (HHQI) Campaign goals and impact to date.
• Recognize how to maximize participation in the HHQI campaign.
• Identify how to approach and work with other provider settings to improve patient quality of care.

Faculty: Eve Esslinger , RN, BSN, MS, RN Project Coordinator, WVMI/Quality Insights, Bloomsburg, PA; Shanen Wright , BA, HHQI National Campaign Director, WVMI/Quality Insights, Charleston, WV.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/SKA).

Audience:
Home Health   Nurses   Therapists   

Legal & Regulatory

120–Hospice Forum Part 1: Medicare's Evolving Hospice Program - Answers from the Experts

NAHC's Hospice Association of America (HAA) is sponsoring this two-part program to provide insights into current and anticipated challenges that Medicare hospice providers face in the coming months and years, with special emphasis on the status of hospice payment reform, quality reporting, and oversight and investigations. A panel of hospice experts drawn from HAA and NAHC's Home Health and Hospice Financial Managers Group (HHFMA) will present updates on the status of pending changes in hospice policy, and guidance on how to ensure your hospice is prepared for the next wave of change.

Faculty: Carla Braveman , BSN, RN, MEd, CHCE , Chair, HAA Advisory Board and Vice President,Home & Community Services , VNA of Manchester & Southern NH, Manchester , NH; William T. Cuppett, CPA, Managing Member, The Health Group LLC, Morgantown, WV; William A. Dombi, Esq., VP for Law, Director, Center for Health Care Law, Executive Director, HHFMA, NAHC, Washington, DC; Theresa Forster, VP for Hospice Policy & Programs, NAHC, Washington, DC; Robert Simione, BS, Chair, HHFMA Advisory Board and Managing Principal, Simione Consultants LLC, Hamden, CT. Martha Tecca, MBA, Chief Strategy Officer, Deyta, Lyme, NH .

Course Level: Not applicable, CEs and CPEs are not available for this session ;

Audience:
Hospice   

Sunday, October 02, 2011; 1:15-2:45pm

Clinical, Quality

201–Pressure Ulcer Staging, OASIS-C and Braden Risk Scale Assessments: A Continuum Across Accurate Assessment, Data Collection and Care Plan Development

This presentation will provide an overview of pressure ulcer staging, review OASIS-C pressure ulcer data elements, discuss Braden Risk Assessment accuracy and provide insights on care plan development.

Objectives:

• Identify the six stages of pressure ulcers using the revised NPUAP staging system.
• Demonstrate how to accurately complete the pressure ulcer data elements on OASIS-C using the guidance provided by CMS.
• Identify how to implement the Braden Risk assessment to ensure data accuracy and select evidence-based interventions to mitigate the patient's risk.

Faculty: Tracie Jones, RN, BSN, CWOCN, WCC, COS-C, Director of Specialty Programs , At Home Healthcare, Tyler , TX; Todd Springfield, RN, BSN, CWOCN, Clinical Specialist, At Home Healthcare, Henderson, TX.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/SKA).

Audience:
Home Health   Nurses   Therapists   

Clinical, Quality

202–Effect of Culture on Pain Assessment and Management

Improved pain outcomes can be thwarted when patients and providers do not share the same cultural perspective. Explore how culture affects pain outcomes and how to improve Home Care Compare outcomes.

Objectives:

• Describe the impact of cultural paradigms on the patient's pain experience and clinician's management of pain.
• Describe how and why pain outcomes for minority patients are suboptimal.
• Select ways to decrease disparities in pain outcomes for patients of diverse cultures and languages.

Faculty: Mary Narayan, MSN, RN, HHCNS-BC, CTN, COS-C, Home Health Clinical, Transcultural Nurse Specialist and Clinical Education Specialist , Narayan Associates , Vienna, VA.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/SKA).

Audience:
Home Health   Hospice   Nurses   Physicians   Private Duty   Therapists   

Financial, Management & Leadership

203–Choosing the Right Path to Home Health Financial Success

The key performance indicators of high-margin, high-quality home health agencies will be compared and contrasted to the performance of other agencies.

Objectives:

• Identify key performance indicators for driving successful Medicare home health operations.
• Identify performance achievements of high-margin, high-quality Medicare home health agencies.
• Identify performance trends necessary to continue successful Medicare home health operations after payment cuts and health care reform.

Faculty: Mark Sharp, CPA, Partner, BKD, LLP, Springfield, MO; Katherine Jones, CPA, CFE, CHC, Vice President of Finance and Operations, Guardian Home Care, Inc., Nampa, ID.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/FIN).

Audience:
Home Health   

Clinical, Quality

204–Innovative Hospice Bereavement Programs

This program examines the process, challenges and benefits associated with a small hospice agency's development of a traditional family centered bereavement program, a unique educational based bereavement program for widows and widowers and a weekend camp for grieving children.

Objectives:

• Evaluate a traditional hospice agency bereavement program.
• Describe a non-traditional bereavement program.
• Discuss a bereavement program for children.

Faculty: Judith Bellome , RN, BSNEd, MSEd, Executive Director, Douglas County VNA, Lawrence , KS; Cynthia Lewis , BA, MHA, Quality Improvement/Compliance Officer, Douglas County, VNA, Lawrence, KS.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/SKA).

Audience:
Hospice   Nurses   

Quality, Clinical, Human Resources

206–Professional Case Management and Care Coordination

Discover the emerging key competencies that professional staff must have to effectively coordinate patient care involving multiple chronic conditions in the home and community.

Objectives:

• Identify at least three key competencies needed by home care professionals who are responsible for patient care coordination.
• Explore methods and tools used to enhance the ability of licensed staff to effectively coordinate patient care in the community setting.
• Contrast results of organizations that approach care coordination as a professional mandate to those that use a "laundry list" of home care activities.

Faculty: Margherita Labson, RN, Executive Director, Home Care Accreditation, The Joint Commission, Oakbrook Terrace, IL.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/SKA).

Audience:
Home Health   Nurses   Therapists   

Health Information Technology, Management & Leadership

207–Interoperability: A Real-World Experience

Interoperability is alive and real for home care agencies. During this presentation we will describe the interoperability events that the Visiting Nurse Service of New York (VNSNY) is participating in, the challenges we experienced, the lessons we learned and the benefits we received.

Objectives:

• Discuss VNSNY's current interoperability projects and future plans.
• Identify the lessons learned.
• Describe the benefits realized by our clinicians and partners.

Faculty: Stuart Myer, MPA, Vice President -Design and Development, Visiting Nurse Service of New York, New York, NY; Charles Esposito, BS, Associate Director, Visiting Nurse Service of New York, New York, NY.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/SKA).

Audience:
Home Health   Hospice   

Management & Leadership, Marketing & Business Development

208–"Got Culture?"

Change is constant. Participants will learn the elements of a sound organizational culture essential for sustained, positive outcomes. Branding, transparent communication and goals are the cornerstones.

Objectives:

• Identify elements of company identity to use in creating internal branding.
• Identify key metrics to align the strategic plan with all levels of the staff in their day-to-day practice.
• Learn methods to improve company culture through a variety of initiatives.

Faculty: Debra Muffoletto, RN, BSN, MBA, COO, Family Home Health Services, Inc., Addison, IL; Carol Mizock, RN, BSW, BSN, MA, Director of Operations, Family Home Health Services, Inc., Addison, IL; Peggy Janka, RN, Director of Hospice, Family Home Health Services, Inc., Addison, IL.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/MAS).

Audience:
Home Health   Hospice   Private Duty   

Financial, Legal & Regulatory, Management & Leadership

209–"Deal Risk" Management Strategies

This session will be an interactive panel discussion about different "deal risk" management techniques being used by dealmakers in the rapidly consolidating home health and hospice sectors.

Objectives:

• Explain deal risk and demonstrate the use of various techniques.
• Manage strategies to identify assets.
• Qualify and mitigate risks involved in health care mergers and acquisitions.

Faculty: Jon Henderson, JD, Shareholder, Polsinelli Shughart PC , Dallas , TX; Luke James, BBA, Vice President of Business Development, Encompass Home Health, Dallas, TX; Troy Langsdale, CPA, Principal, LarsonAllen, Richardson, TX.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/RE).

Audience:
Home Health   Hospice   

Marketing & Business Development, Management & Leadership

210–Kitchen Table to Corporate: How to Grow Your Business and Maintain Relevance

Understand key principles for starting and growing a home care business in today's market to ensure relevance into the future . Apply real tactics that will allow your agency to succeed in the changing regulatory environment and deal with the current workforce shortage.

Objectives:

• Describe the core values of home care while still creating a valued business.
• Identify marketing techniques that build brand loyalty and relevance.
• Cite examples of how to do more with less.

Faculty: Amy Nelson , MN, BS , Founder, President, COO, Accurate Home Care, LLC, Elk River, MN; Carol Cantleberry, RN, DON , Director of Nursing , Accurate Home Care, LLC, Elk River, MN.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/MKT).

Audience:
Home Health   Private Duty   

Clinical, Quality, Legal & Regulatory

212–Documentation for Home Health Therapy: Support Strategies for Agencies

In light of the new therapy documentation requirements, this course will describe what reviewers are looking for and how to implement strategies to ensure optimal payment of future claims.

Objectives:

• Describe the specific elements that must be included in therapy documentation as a result of the 2011 HH PPS Final Rule.
• Identify documentation that demonstrates medically necessary skilled rehabilitation services.
• Assess opportunities for initiating and/or improving the agency medical review process for therapy documentation.

Faculty: Ellen Strunk, PT, MS, GCS, CEEAA, President , Rehab Resources & Consulting, Inc., Birmingham, AL; Cindy Krafft, PT, MS, COS-C, Director of Rehabilitation Consulting Services, Fazzi Associates, Inc., Northampton, MA.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/SKA).

Audience:
Home Health   Therapists   

Health Information Technology, Management & Leadership

214–Tablets, Laptops, Netbooks and the iPad: Selecting an Effective Device for POC Documentation

Effective point-of-care (POC) documentation begins with the right POC device. This session will explore different POC devices and demonstrate a path you could follow in making an informed choice. Hear the case study of one home health agency's decision to switch from a tablet PC to the iPad.

Objectives:

• Identify the barriers and benefits of POC documentation, explore types of POC devices and evaluate the pros and cons of using each device.
• Describe an informed decision-making path for selecting a POC device: cite business and clinical factors and identify questions an agency may ask.
• Describe one home health agency's decision-making path: explain how and why agency leaders switched from a tablet PC to the iPad tablet; demonstrate results.

Faculty: Kristyn Gall, PMHCNS-BC, NP, MSN, Co-Owner/Chief Clinical Officer, Optimal Care, Inc., Bingham Farms, MI; Coleen Murphy-DeOrsey, RN, BS, COO, Administrator, Optimal Care, Inc., Bingham Farms, MI; Mindy Pillow, BS, BJ, Marketing Analyst, Kinnser Software, Inc. , Austin, TX.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/SKA).

Audience:
Home Health   Nurses   Therapists   

Legal & Regulatory, Clinical

215–It Was the Best of Times; It Was the Worst of Times, or Medical Review in the New Hospice Environment

Hospice's new requirements impacting payment are good in some ways and bad in others. A payer and provider will use role play to illustrate hospice medical review record selection and request , edits, coverage decisions, documentation, reviews and the appeals process.

Objectives:

• Verbalize the edit types that the RHHIs/MACs utilize based on CMS's Progressive Corrective Action directives.
• Discuss the medical review process.
• Identify the top reasons for denials nationally and how to avoid them.

Faculty: Annette Lee, RN, MS, HCS-D, COS-C, Founder, Provider Insights, Inc., Des Moines, IA; Beth Noyce, RN, BSJMC, HCS-D, COS-C, Education/QA Specialist, Applegate HomeCare & Hospice, Ogden, UT.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/RE).

Audience:
Hospice   Therapists   

Legal & Regulatory, Clinical

216–The Devil's In the Details: Documentation for Home Health Success

Information covered in this session will include key components that must be present to satisfy the potential reviewers of the home care record, including the MACS, RACS, ZPICS & HEAT.

Objectives:

• Describe CMS review contractors and the role each plays.
• Learn one strategy to use with staff to improve documentation.
• Identify strategies to decrease the potential of having a record selected for further review.

Faculty: Debra Sellers, RN, MS, Director, Home Health, St. John's Health System, Springfield, MO.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/RE).

Audience:
Home Health   Nurses   Therapists   

Quality, Management & Leadership

217–Rewards of a Quality-Focused Organization

Maroland Trusted Care at Home won a Pinon Recognition from Quality New Mexico. Quality New Mexico helps organizations throughout the state improve their performance through the use of the Baldrige Criteria for Performance Excellence (Criteria). It is the official administrators of the New Mexico Quality Awards, which recognize organizations that 1) commit to using quality principles, 2) improve their performance through analysis and assessment, and 3) ultimately achieve best-in-class performance results.

Objectives:

• Describe the essential elements of a quality program in a Medicaid provider agency.
• Describe how the application process for the Quality New Mexico Pinon Recognition enhanced and validated the quality commitment within the agency.
• Describe how recognition of the agency's quality process led to a continuous improvement approach to quality improvement.

Faculty: David Foster, EdD, MBA, President , Maroland Trusted Care At Home, Albuquerque , NM ; Joie Glenn, RN, MBA, CAE, Executive Director , New Mexico Association for Home and Hospice Care , Albuquerque, NM.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/SKA).

Audience:
Private Duty   

Telehealth

219– Make Telehealth a Sure Bet: How to Improve Your Organization's Program

Creating a successful telehealth program takes more than just investing in technology. Achieving improved patient care, better outcomes and business efficiencies with telehealth is a continual effort. During this interactive session, we will discuss and demonstrate methodologies to properly implement and grow your telehealth program, as well as strategies to increase monitor utilization.

Objectives:

• Demonstrate utilization increasing strategies including integration as a business tool, training and incentive strategies.
• Discuss the value of ongoing, effective and economical training, importance, frequency and methods.
• Learn best practices from successful programs around the country including marketing, patient outcomes and finances.

Faculty: Brett Quas, BS , CEO, Connected Healthcare Solutions, Pewaukee, WI.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/SKA).

Audience:
Home Health   Hospice   Nurses   Physicians   Private Duty   Therapists   

Human Resources, Management & Leadership

220–My Staff Just Crashed The Car! Home Care Nightmares And How To Protect Your Agency

This session will explore the risks that every home care agency will face at some point in the business life cycle. We will discuss and offer solutions and strategies for topics we are embarrassed to discuss with each other or just consider too stupid to ask about.

Objectives:

• Describe how to assess individual agency risk factors associated with clients and staff.
• Identify three specific risks at each attendee's agency currently and in the future.
• Discuss the three things not to say to an injured employee.

Faculty: Lucy Andrews, RN, MS, CEO, At Your Service Home Care, Santa Rosa, CA; Brittnei Salerno, BS, Administrator and President, La Jolla Nurses Home Care, La Jolla , CA.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/PHR).

Audience:
Home Health   Hospice   Private Duty   

Legal & Regulatory

221–Hospice Forum Part 2: Medicare's Evolving Hospice Program - Open Discussion

(NOTE: attendance at Hospice Forum Part 1 - (session 120) is NOT required for attendance at this session.) This session offers attendees the opportunity to pose questions to hospice experts and engage in open discussion on current and future challenges facing the industry. In addition to the panelists from (session 120) members of NAHC's HAA Advisory Board will be on hand for this informal, open forum.

Faculty: Carla Braveman, BSN, RN, MEd, CHCE, Chair, HAA Advisory Board and Vice President,Home & Community Services, Elliot Health System, VNA of Manchester & Southern NH, Manchester, NH; William T. Cuppet, CPA, Managing Member, The Health Group LLC, Morgantown, WV; William A. Dombi, Esq., VP for Law, Director, Center for Health Care Law, Executive Director, HHFMA, NAHC, Washington, DC; Theresa M. Forster, VP for Hospice Policy & Programs, NAHC, Washington, DC ; Robert Simione, BS, Chair, HHFMA Advisory Board and Managing Principal , Simione Consultants LLC, Hamden, CT . Martha Tecca, MBA , Chief Strategy Officer, Deyta, Lyme, NH.

Course Level: Not applicable, CEs and CPEs are not available for this session ;

Audience:
Hospice   

Monday, October 03, 2011; 8 to 9:30am

Clinical, Quality

302–Assessing Cardiac Output in the Home Setting as a Means of Preventing Heart Failure Re-hospitalizations

This program reviews techniques to assess compromised cardiac output in the home setting without the use of high-tech central venous monitoring devices.

Objectives:

• Describe the pathophysiology of cardiac output and how it is impacted by disease and long-term compensatory responses.
• Identify components of a comprehensive cardiopulmonary assessment that reflect changes in the patient's cardiac output.
• Discuss how clinical knowledge of advanced heart disease can enable a home health organization to improve financial and clinical outcomes.

Faculty: Lu Post, RN, MN, COS-C, President, Home Care Institute, LLC, Johns Creek, GA; Myra Downs, RN, MSN, Director of Education, Visiting Nurse Health System, Atlanta, GA.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/SKA).

Audience:
Home Health   Nurses   

Financial

303–Key Profit Improvement Strategies

This session will teach you how to analyze your costs and create an action plan to reduce them. It will also look at improving your overall revenues. This will help offset cuts in Medicare payments.

Objectives:

• Identifying key components of your costs, especially overhead expenses.
• Analyze ways to reduce costs.
• Create an overall action plan to reduce expenses and improve revenues.

Faculty: Walter Borginis III, CPA, MBA, Executive VP-Finance & Administration/CFO, VNA of Greater Philadelphia, Philadelphia, PA; Bernie Lorenz , CPA, President and CEO, Lorenz Consulting LLC, Havre de Grace, MD.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/FIN).

Audience:
Home Health   Hospice   

Clinical, Quality

304–Improving Family Satisfaction by Meeting the Needs of Adult Daughters

Adult daughters play a vital role in health care decision making for their parents. This workshop will share ways to extract their perspectives and use the information to improve care and increase access to hospice care.

Objectives:

• Review methods for obtaining feedback from adult daughters of patients to improve quality of care.
• Enhance knowledge and skills in developing and facilitating focus groups.
• Use feedback from adult daughters to review and revise current and future end-of-life programs.

Faculty: Susan Bruno, MSW, ACSW, LCSW, Director Institute Outreach, Suncoast Institute , Clearwater, FL.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/SKA).

Audience:
Hospice   Nurses   Private Duty   

Management & Leadership, Marketing & Business Development

305–It Pays to Increase Your Hospice's Conversion Rate

Increase admissions by increasing your conversion rate! Participants will learn how to analyze their current admissions process for areas of vulnerability and implement targeted, effective solutions.

Objectives:

• Identify data to gather to paint a complete picture of a hospice's referral conversion rate.
• Analyze the data to determine how the conversion rate is impacted by internal and external factors.
• Investigate five solutions that address specific conversion rate weaknesses.

Faculty: Barbara Gray, MA, Senior Consultant, Beth Carpenter and Associates, Lake Barrington, IL; Beth Carpenter, MBA, President , Beth Carpenter and Associates, Lake Barrington , IL; Lynn Serra, AA, AS, AAS, BA MBA , Senior Consultant, Project Manager, Beth Carpenter and Associates, Harvard, IL .

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/MAS).

Audience:
Hospice   

Human Resources, Management & Leadership

306–The Super Impact of Employee Generational Differences in Healthcare

With four generations of employees now common in the workplace, home care and hospice leaders need skills for building bridges, connecting on common ground and fostering mentorships so they can engage and retain staff and impress patients and families.

Objectives:

• Identify the four generations and defining generational characteristics.
• Focus on generational commonalities.
• Learn to lead a multi-generational home care and hospice workforce.

Faculty: Ellen Bolch, BSN, MSN, MHA , President & CEO, THA Group, Savannah, GA; Kathy Piette , MS, BA, VP Marketing & Customer Relations , THA Group, Savannah, GA.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/PHR).

Audience:
Home Health   Hospice   Nurses   Physicians   Private Duty   Therapists   

Health Information Technology, Management & Leadership

307–Certification and Meaningful Use of Electronic Health Records: What Hospice and Home Care Leaders Must Know

Understanding the definition of meaningful use of electronic health records and criteria for certification will assist leaders in making decisions for their organizations.

Objectives:

• Define meaningful use requirements of electronic health records.
• Explain certification of electronic health records and Recovery Act funding.
• Make decisions about electronic medical records and find opportunities to achieve meaningful use.

Faculty: Teresa Craig, CPA, CEO, Suncoast Solutions, Clearwater, FL; Christie Franklin, RN, President and CEO, Bristol Hospice, Salt Lake City , UT.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/SKA).

Audience:
Home Health   Hospice   

Management & Leadership, Human Resources

308–The Game of Education: Creative Inservices for the Home Care Aide

Adult learning is accomplished in several different ways. Retention is much greater in adults if they actively rather than passively participate. This program is designed to encourage administrators and supervisors to instruct their home care aides in a creative way. Three specific games with active audience participation will be demonstrated. These games can be adapted for any task or concept for which home care aides might need instruction.

Objectives:

• Define the different ways adults learn.
• Demonstrate interesting and effective ways to educate the home care aide.
• Develop additional ideas to perform inservices for home care aides.

Faculty: Marcylle Combs, RN, BS, CHCE , President,, Foundation Management Services, Inc. , Denton, TX; Michelle Livesay, RN, BSN , Regional Director of Operations , Foundation Management Services, Inc, Denton, TX; Brenda Beggs, RN, CHCE, Regional Director of Operations for Foundation Management Services , Foundation Management Services, Inc. , Denton, TX.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/MAS).

Audience:
Home Health   Hospice   Private Duty   

Legal & Regulatory

309–A CMS Overview of Revised Home Health Agency Survey Protocols

The Centers for Medicare & Medicaid Services (CMS) survey process for Home Health agencies (HHAs) is data-driven and patient outcome-oriented. CMS recently expanded its guidance to surveyors in order to address regulatory changes and strengthen the survey process to ensure effective and efficient assessments, monitoring and evaluation of quality of care delivered by home health agencies. The expanded surveyor guidance, which became effective May 1, 2011, provides guidance on survey process, types of surveys, and tasks. This program will offer an overview and status report on the revised survey process followed by a question and answer period. NOTE: Attendees are advised to review the S&C letter, protocol grid, worksheets, G tag file, and survey investigation documents before the session. These can be accessed at the OASIS training site at: http://www.cms.gov/OASIS/10_Training.asp#TopOfPage link. These documents will also be in the online handouts.

Objectives:

• Identify key landmarks in the evolution of the HHA survey protocols.
• Describe the standard survey.
• Comprehend what would trigger expanding to a partial extended or extended survey.

Faculty: Patricia Sevast, RN, BSN, Nurse Consultant, Centers for Medicare and Medicaid Services, Baltimore , MD .

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/RE).

Audience:
Home Health   Nurses   

Marketing & Business Development, Management & Leadership

310–Marketing for the Future Today: Going Mobile, Web-enabled, Social Networking

The mobile phone is fast becoming the hub for much of home care sales and marketing. It is more about having the right information available in a variety of online ways, and interacting and responding.

Objectives:

• Describe the usage statistics, characteristics, various platforms and overall process of online inbound marketing as integrated component of strategy.
• Demonstrate the importance of effective online inbound marketing strategies to agency growth.
• Identify the best methods for implementing online marketing communication efforts into the current agency marketing and sales culture.

Faculty: Merrily Orsini, MSSW, Managing Director, corecubed, Louisville, KY.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/MKT).

Audience:
Home Health   Hospice   Private Duty   

Management & Leadership, Marketing & Business Development

311–Why Adding Private Duty Should Not Be a Leap Of Faith

Is private duty right for you? Too many companies enter private duty without fully understanding the complexities of the service. Find out the steps to take and the pitfalls to avoid in launching your own private duty non-medical business successfully based on experience of a 19-year industry veteran.

Objectives:

• Identify the reasons why you should expand your current service line to include private duty.
• Explain the steps to take to add this service.
• Identify the pitfalls to avoid when expanding your business.

Faculty: Jeffrey Salter, AA, Founder and CEO , Caring Senior Service , San Antonio, TX.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/MAS).

Audience:
Private Duty   

Quality, Clinical, Management & Leadership

312–Leveraging HHCAHPS Results to Improve Patient Care and Increase Revenue

This session presents the latest findings from HHCAHPS national benchmarks and an insightful case study on how a leading national home health provider used its HHCAHPS results to improve patient care quality and increase operational efficiency and clinical processes for higher revenues.

Objectives:

• Describe what HHCAHPS is measuring and explain any regulatory updates.
• Discuss national benchmarks and cite agency strengths and opportunities for improvement.
• Demonstrate how Gentiva has used its HHCAHPS results to improve patient care quality and increase efficiency in clinical processes.

Faculty: Bill Bassett, BS, VP Home Health Care, Deyta, Louisville, KY.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/SKA).

Audience:
Home Health   Nurses   Therapists   

Telehealth, Management & Leadership, Clinical

314–Telehealth for High-Risk Congestive Heart Failure Clients in the Community

Transitional care, new service delivery models and pay for performance are major focuses of health care reform initiatives. In anticipation of these initiatives, this organization developed a telehealth program to improve outcomes of clients with congestive heart failure after being discharged from a local hospital.

Objectives:

• Discuss health care reform initiatives and JHL Telehealth Program background.
• Describe how to form collaborations.
• Program Evaluation.

Faculty: Bridget Gallagher, GNP, MSN, Senior Vice President, Jewish Home Lifecare, New York, NY.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/SKA).

Audience:
Home Health   Nurses   Therapists   

Quality

315–A Quality Wake-up Call for Hospice

Make the most of your QAPI program as you prepare for hospice public reporting. With QAPI engines warmed up after two years, it's time to kick those programs in gear. We'll discuss how to take full advantage of data-driven, patient-centered improvement, so you can strengthen and demonstrate value for patients, families, care partners and the community.

Objectives:

• Demonstrate implications of evolving public reporting requirements on QAPI programs.
• Describe the link between quality improvement efforts and strategic management challenges.
• Illustrate selected high-impact analytical approaches to support a strong and broad QAPI program.
• Share practices among session participants and encourage ongoing networking.

Faculty: Martha Tecca , MBA , Chief Strategy Officer, Deyta, LLC.; Katie Wehri, Hospice Operations , National Association for Home Care & Hospice, Washington, DC .

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/SKA).

Audience:
Hospice   Nurses   Physicians   Therapists   

Legal & Regulatory, Financial

316–Getting Your Deal Done: Clearing Transaction Hurdles Through Strong Diligence Processes

The presentation will focus on three key aspects to a successful home care/hospice transaction: regulatory diligence, change of ownership issues and operational/coding review.

Objectives:

• Demonstrate the importance of regulatory diligence to both buyers and sellers in a transaction.
• Discuss how change of ownership issues can drive the structure and timing for a transaction.
• Demonstrate the value of conducting operational/billing reviews as part of diligence.

Faculty: Carol Saul , JD, CHC, Partner, Arnall Golden Gregory LLP, Atlanta, GA; Richard Gardner III, JD, MS, BA, Partner, Healthcare Team , Arnall Golden Gregory LLP, Atlanta, GA; Kim Vaughn, BBA, CPA, CFO, Community Hospice of Texas, Fort Worth, TX.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/RE).

Audience:
Home Health   Hospice   

Clinical, Quality

317–Developing a Fall Reduction Program: The Joint Commission National Patient Safety Goal

Fall Reduction is a home care priority in reducing rehospitalizations, and risk of harm, and a National Patient Safety Goal. This session provides information to develop a program to meet the 2011 criteria.

Objectives:

• Examine NPSG criteria for a Fall Reduction Program.
• Examine Key Components to address requirements.
• Disuss evaluation tools to measure success of the Fall Reduction Program.

Faculty: Lisa Sholts, BS, OTR, Rehabilitation Manager, OSF Home Care Services, Loves Park, IL; Maryanne Popovich, BSN, MPH, Consultant, The Joint Commission Resources, Oakbrook, IL.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/SKA).

Audience:
Home Health   Hospice   Nurses   Therapists   

Management & Leadership, Quality

318–President's Forum: Predictions for Future Success

Come hear five nationally prominent presidents representing a health system, a VNA and freestanding, for-profit and publicly traded companies, along with a leading consulting firm,predict the future. This provocative session has been updated from the popular 2010 session. Faculty will debate diversification strategies, describe what success will look like in 2016 and discuss health care reform implementation, cost reduction strategies and much more!

Objectives:

• List top home care diversification strategies.
• Identify three major trends in home care.
• Describe the features of a successful agency in 2016.

Faculty: Jeannee Parker Martin, RN, MPH, President and Co-Owner, The Corridor Group, Inc., San Francisco, CA; Carol Raphael, BA, MPA, President and Chief Executive Officer, Visiting Nurse Service (VNS) of New York, New York, NY; Marcia Reissig, RN, MS, CHCE, Chief Executive Officer, Sutter VNA & Hospice, Fairfield, CA; April Anthony, CPA , CEO , Encompass Home Health, Dallas, TX.

Course Level: Advanced; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/MAS).

Audience:
Home Health   

Clinical, Quality, Legal & Regulatory

319–I am an MPoA, now what?

Ethical decisions are associated with a medical power of attorney and other advanced directives. Health care professionals often believe they have a solid foundation of practical knowledge when dealing with end-of-life issues. This presentation will explore actual situations illustrating the challenges in carrying out the MPoA responsibilities .

Objectives:

• Define the difference between MPoA and Physician Directive.
• Differentiate the legal and ethical issues and considerations of being an MPoA .
• Discuss how failure to adhere to a patient's advanced directives can make a health care provider liable for ethical violations.

Faculty: Raymond Clark, MA, BSN, RN, Vice President, Universal Health Services, Fort Worth, TX.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/SKA).

Audience:
Home Health   Hospice   Nurses   Physicians   Private Duty   

Monday, October 03, 2011; 2:30-4pm

Clinical, Quality

401–Chronic and Complex Home Health Clinical Delivery Model

Specialty dream teams in this unique clinical delivery model include palliative, cardiac, geriatric, low vision, wound, post hip/knee replacement and assisted living. Key concepts include health promotion/disease prevention, safety, independence and caregiver burden. Clinicians with specialty skill sets and nurse practitioners are essential team members.

Objectives:

• Describe the chronic and complex home health clinical delivery model of care.
• Describe the basic elements of several home health specialty teams and challenges associated with the development of these teams.
• Review case studies and outcomes of the chronic and complex home health clinical delivery model of care.

Faculty: Wyona M. Freysteinson , PhD, MN , Houston, TX .

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/SKA).

Audience:
Home Health   Nurses   Physicians   Private Duty   Therapists   

Clinical, Quality

402–OASIS-C Integument Assessment: Not for Wimps!

Wound assessment, terminology , basic principles of wound healing and the WOCN Wound Guidance document will be decoded for easy and accurate application to the OASIS-C Integument data items.

Objectives:

• Discuss the principles of wound healing.
• Define each status level of wound healing.
• Describe pressure ulcer stages.

Faculty: Rhonda Will, RN, BS, COS-C, HCS-D, Assistant Director of OASIS Competency Institute, Fazzi Associates, Northampton, MA.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/SKA).

Audience:
Home Health   Nurses   Therapists   

Financial, Management & Leadership

403–Discussion Panel: Mitigation Strategies for Home Health Agencies

A discussion panel of home care providers will evaluate various mitigation strategies for the 2011 CMS rate cuts and highlight how their agencies continue to find cost savings and improve performance.

Objectives:

• Evaluate potential mitigation opportunities.
• Assess financial opportunities for various mitigation strategies.
• Identify focus areas, including how they are monitored, how savings are measured and how agencies continue to adjust operations to show results.

Faculty: April Anthony, CPA, CEO, Encompass Home Health, Dallas, TX.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/FIN).

Audience:
Home Health   

Marketing & Business Development

404–Successful Hospice Marketing by the Numbers

This presentation will show how local market research into market maturity and competitiveness and consumer and referral attitudes can lead to successful marketing and advertising campaigns for hospice.

Objectives:

• Describe a local market attractiveness model and show how the results of the model can be used to develop a marketing strategy.
• Explain the concepts behind good market research surveys and how to design them to measure consumer and referral source attitudes.
• Show how these surveys can be used in developing marketing and advertising strategies and successful marketing campaigns.

Faculty: Richard Chesney, MBA, President, Healthcare Market Resources, Dresher, PA; Stan Massey, BA, Executive Vice President, Transcend Hospice Marketing, Holland, OH.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/MKT).

Audience:
Hospice   Private Duty   

Marketing & Business Development, Management & Leadership

405–Improving Access to Hospice Care: 12 Cities in 12 Months

This session details case studies of hospices across the United States that grew their census by improving customer service in the referral and admission process.

Objectives:

• Discuss the customer service model for referral and intake implemented across the country.
• Describe challenges encountered in implementing change.
• Discuss the outcomes and current successes of the customer service departments.

Faculty: Katherine Northcutt, RN, Senior Project Manager, Simione Consulting, LLC, Marietta, GA; Kara Osborne, BS, MBA, Senior Project Manager, Simione Consulting, LLC , O'Fallon, IL.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/MKT).

Audience:
Hospice   

Management & Leadership, Financial

407–Creating Synergy Between Finance and Operations through Business Intelligence

Learn how to leverage business intelligence to connect operations and finance to deliver measurable clinical and financial results. In addition, this presentation will discuss how to use business intelligence to better understand and identify opportunities for improvement that will drive change in behavior.

Objectives:

• Discuss how to use dashboards of key business indicators to identify issues.
• Demonstrate how to use business intelligence through detailed analysis and daily reporting as alerts to key users to intervene.
• Describe how to use business intelligence to improve performance through changing behavior.

Faculty: Cindy Bauling, RN, BSN, Vice President Home Health, OSF Home Care Services, Peoria, IL; J.J. Guedet, BA, Director of Business Intelligence and Analytics, OSF Home Care Services, Peoria, IL; Belinda Muck, BA, VP/CFO, OSF Home Care Services, Peoria, IL.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/MAS).

Audience:
Home Health   Private Duty   

Telehealth, Management & Leadership

408 –How to Avoid ADD in Your Telemonitoring Program

Telemonitoring programs frequently falter after the grant funding ends or when it's no longer the new, shiny thing that captures everyone's attention. With over 6 years, 2,600 patients served, an average daily census of 250 patients and a 30% reduction in re-hospitalization for telemonitored patients the program has proven to be a benefit to Partners Healthcare at Home and the system as a whole. We built sustainability into program development and have been able to survive and grow due to the principles that drove the process. This presentation will provide the information needed to ensure the units are in patients' homes and not sitting on the shelf.

Objectives:

• Discuss the principles of telemonitoring program sustainability.
• Cite at least three truths about program development.
• Identify one reason for lack of sustainability and three key elements needed to develop a sustainable TM program.

Faculty: Kathy Duckett, RN, BSN, Director of Clinical Programs, Partners Healthcare at Home, Waltham, MA; Deborah Randall , Esq., JD, BA, self-employed , Health Law Attorney and Telehealth Consultant, Washington, DC.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/SKA).

Audience:
Home Health   Private Duty   

Management & Leadership, Human Resources

409–Mind and Body Connection: Leadership Fatigue and Its Implications

Leadership fatigue has far-reaching implications not only for the individual but for the organization as well. This program will discuss symptomology and focus on strategies to prevent fatigue.

Objectives:

• Identify symptoms related to leadership fatigue.
• Discuss the organizational impact of fatigue.
• List strategies to resolve and prevent leadership fatigue.

Faculty: Barbara Citarella, BSN, MS, CHCE, CHS-V, President, RBC Limited, Staatsburg, NY.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/MAS).

Audience:
Home Health   Hospice   Private Duty   

Management & Leadership, Quality

411–Developing and Implementing Experience Management Teams To Improve Patient Satisfaction Outcomes

The experienced management team, your clinical and non-clinical staff who monitor patient satisfaction, will discover the importance of customer service differentiation and learn to make each customer interaction so positive that patients will sing your praises. Agency leaders will walk away with a team model and be able to implement customer service standards.

Objectives:

• Learn ways to assess the patient's experience.
• Develop methods for engaging staff and management in recognizing gaps and creating improvement strategies.
• Describe how one agency tackled the issue and improved its patient experience.

Faculty: Nikki Knotts, MA, Director of Business Development, WellCare LLC, Wilmington, NC; Eileen Freitag, MBA, Director of Strategic and Marketing Consulting, Fazzi Associates, Northampton, MA.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/MAS).

Audience:
Home Health   Hospice   Private Duty   

Legal & Regulatory, Management & Leadership

412–The Changing Audit Landscape: MICs, MACs, RACs and ZPICs

This program will focus on emerging issues and key developments related to the various audit contractors in the landscape, including RACs, MICs, MACs, and ZPICs.

Objectives:

• Examine the various audit contractors in the current audit landscape including MICs, MACs, RACs and ZPICs.
• Identify the primary compliance risk areas facing home health and hospice providers and proactive compliance strategies.
• Discuss successful appeals strategies and effective defenses that can be employed if and when a home health or hospice provider is faced with an audit.

Faculty: Andrew Wachler, Esq., Principal, Wachler & Associates, P.C., Royal Oak , MI; Karen Dropping, BA, Manager of Quality and Service Support , Beaumont Hospitals, Troy, MI.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/RE).

Audience:
Home Health   Hospice   

Health Information Technology, Quality

413–Using Health Information Technology to Enhance the Quality of Home Health Care

This session will explore how health information technology can be used by home health care agencies to evaluate clinical performance and identify patients at risk of poor outcomes.

Objectives:

• Provide an overview of HIT and its application at the Visiting Nurse Service of NY.
• Describe applications of Health Information Technology at the Visiting Nurse Service of NY.
• Discuss the challenges and opportunities associated with implementing HIT applications at the Visiting Nurse Service of NY.

Faculty: Robert Rosati, PhD, Vice President, Clinical Informatics, Visiting Nurse Service of New York, New York, NY; Timothy Peng, PhD, Director of Analytics, Visiting Nurse Service of New York, New York, NY; David Russell, PhD, Evaluation Scientist, Visiting Nurse Service of New York, New York, NY.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/SKA).

Audience:
Home Health   

Quality, Legal & Regulatory

414–Seize the Opportunities: Insights from the Field

Clinicians are a powerful asset to secure the very outcomes a provider seeks. How have some agencies navigated this sea of change to transform clinician roles and meet the challenges of the PPS era?

Objectives:

• Discuss OASIS-C and PPS updates that challenge providers and clinicians alike.
• Identify critical principles that empower clinicians to enhance practice standards that meet revised OASIS and PPS updates.
• Detail practices and tools that support clinician role transformation and enhance compliance and success with OASIS and PPS requirements.

Faculty: Patricia Tulloch, RN, BSN, MSN, HCS-D, Senior Consultant, RBC Limited, Staatsburg, NY; Colleen Rose, PT, COS-C, Quality Manager and Rehab Supervisor, VNA of Rhode Island , Warwick , RI .

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/SKA).

Audience:
Home Health   Nurses   Therapists   

Telehealth, Clinical

415–The Effectiveness of Remote Patient Monitoring for People with Serious Mental Illness

Learn about the role that telehealth can play in treating serious mental illness (SMI), what it can achieve and how to incorporate it into traditional mental health treatment settings. The presentation will also focus on improved care coordination.

Objectives:

• Describe the factors for success in implementing an approach that uses traditional techniques plus technology to reduce exacerbations of medical and psychiatric illness and avoid hospitalizations and crisis service use.
• Explain how care management supported by remote patient monitoring can improve access to and coordination of care for patients with SMI.
• Detail how to deploy a self-management model using remote patient monitoring to address illnesses such as depression.

Faculty: Shailesh Topiwala, MBA , Director, Business Development, Robert Bosch Healthcare, Plymouth, MI ; Joanna Haskin, MSSW, Account Manager, Robert Bosch Healthcare, Palo Alto, CA; Sarah Pratt, PhD , Assistant Professor in Psychiatry, Dartmouth Medical School, Concord, NH .

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/SKA).

Audience:
Home Health   Nurses   

Financial

416–Hospice Payment Reform: A Look into the Future

By October 2013, hospices could see major changes in their financial bottom lines as the current ÒthinkingÓ on payment reform becomes a reality. While payment reform plans take shape, the best defense is a good offense Ñ one that includes a close review of what you are spending, when you are spending and what Medicare is paying for. MedPAC has recommended realignment of hospice payments and noted that a ÒU-shapedÓ model, one under which payments for care are higher at the beginning and end of a length of stay than payments for care in the middle, would more accurately reflect hospiceÕs costs. The NAHC Hospice Advisory Board, in conjunction with the HHFMA Hospice Reimbursement Task Force, has conducted a study analyzing a small group of hospicesÕ spending using a U-shaped model to project the potential impact of payment reform. Hear the results of the study from some of the participants and get guidance on how best to prepare your hospice for the coming financial changes.

Objectives:

• Identify the areas of hospice payment likely to undergo change with modifications to the payment system.
• Identify areas of potential financial risk under hospice payment reform.
• Analyze the potential impact of payment reform on the operations and finances of an individual hospice.

Faculty: Robert Simione , BS, Principal, Simione Consultants, LLC, Hamden, CT; Theresa M. Forster, Vice President for Hospice Policy and Programs, National Association for Home Care & Hospice, Washington, DC.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/FIN).

Audience:
Hospice   

Human Resources, Legal & Regulatory, Marketing & Business Development

417–I Tweeted on Twitter. Am I Facebook Fired or LinkedIn to a Lawsuit?

Social media applications such as blogs, social networking, and video sharing have surged in popularity over the past few years, and, in one form or another, are now used by employees in almost every workplace. Forward-thinking companies across the globe are embracing social networking sites and blogs for, among other things, branding, client development and service, research, recruiting, and improving employee engagement. Social media use also poses risks for employers, such as employees sharing confidential company information, disparaging their employers and co-workers, or posting embarrassing videos recorded in the workplace. As social media use continues to expand, companies of all types and sizes will face questions regarding employers' and employees' respective rights and responsibilities. This program is designed to help guide employers through the various laws and other issues that come into play when employees use or misuse social media.

Objectives:

• Identify and understand key challenges for employers related to the use of social media to recruit employees and market products and services.
• Identify and understand key challenges for employers related to employee privacy rights inherent in social media.
• Identify and understand key challenges for employers related to discipline of employees for social media usage.

Faculty: Misti Mukherjee, Esq. , Attorney at Law , Jackson Lewis LLP , Reston, VA .

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/PHR).

Audience:
Home Health   Hospice   Private Duty   

Quality, Clinical

418–Facing Challenges and Winning: A Clinical Best Practice Approach to Therapy Management

Experienced professionals present a clinical best practice initiative for successful quality outcomes. Challenges and opportunities in the changing therapy management environment are discussed.

Objectives:

• Discuss the issues and challenges facing home health care agencies in today's industry as they relate to therapy prcgrams.
• Describe the elements of a successful therapy utilization initiative including the planning process, preparation and implementation.
• Describe successful strategies for implementation that will affect positive change and outcomes for Home Health therapy programs.

Faculty: Diane Johnson, CTRS, Sr. Vice President, Performance Advisor & Analyzer, Sandata Technologies, Tampa, FL; Rebecca Smarr, PT, COS-C, Clinical Consultant, Sandata Technologies, Tampa, FL; Wesley Perry, MSN, Chief Operating Officer, IntrepidUSA Healthcare Services, Dallas, TX.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/SKA).

Audience:
Home Health   Therapists   

Clinical, Quality

419–Motivational Interviewing: A Tool for Behavioral Changes

Motivational interviewing (MI) is an effective therapeutic modality to encourage patient behavioral changes. This presentation describes the principal elements of MI, which enable social workers and others to help patients find the motivation to make changes leading to a happier, healthier life!

Objectives:

• Identify the basic principles and skills required for using MI with home care and hospice patients.
• Differentiate between situations where this modality might be effective and those best left to other inventions.
• Learn how to employ the foundational tenets of MI in practice.

Faculty: Jeannie Crowe, BSW, MSW, LSW, Social Worker, Hancock Regional Hospital, Greenfield, IN.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/SKA).

Audience:
Home Health   Hospice   Nurses   Private Duty   Therapists   

Legal & Regulatory, Clinical

420–Meet Your Medicare Claim Contractor: National Government Services

National Government Services (NGS) is the Title 18 Medicare contractor for home health and hospice providers in Alaska, Arizona, California, Hawaii, Idaho, Oregon, Nevada, Washington, Northern Mariana Islands, Guam and American Samoa, Michigan, Minnesota, New Jersey, New York, Puerto Rico, the Virgin Islands and Wisconsin. NGS will host an informative session on Medicare updates, top reasons for medical review denials and coverage information relating to these denials for home health and hospice. Our staff is committed to educating the providers we serve and will be hosting an open Q & A session with our medical director and clinical staff for home health and hospice providers.

Objectives:

• Identify issues and changes in Medicare that are affecting home health and hospice provider reimbursement.
• Explain the Comprehensive Error Rate Testing (CERT) program and identify the top reasons for CERT denials.
• Describe the top three denials for medically reviewed claims.

Faculty: Corrinne Ball, RN, CPC, CAC, Provider Outreach and Clinical Education Consultant, National Government Services, Cincinnati, OH.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/RE).

Audience:
Home Health   Hospice   Nurses   Therapists   

Quality, Clinical, Management & Leadership

421–Getting the Most From Your HHCAHPS Reporting

Do you know what to do now that you have patient experience data? This presentation focuses on how to use HHCAHPS data, the newest home health data set from CMS and soon to be included in public reporting. The spotlight is now on every agency to understand and improve.

Objectives:

• Understand patient experience, benchmarking, public reporting and performance improvement data.
• Identify what you are doing well and where to focus improvement efforts.
• Explore how to get the most from your reporting structure and know what to do for your performance review.

Faculty: Roger Herr , PT, MPA, COS-C, Strategic Advisor, OCS HomeCare and MIV, a Division of NRC Picker , Seattle, WA ; Sue Blockberger-Miller, MSN, RN, Strategic Advisor , OCS HomeCare and MIV, a Division of NRC Picker , Seattle , WA.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/SKA).

Audience:
Home Health   Nurses   Therapists   

Monday, October 03, 2011; 4:15-5:45pm

Clinical, Legal & Regulatory

501–Documenting Speech Language Therapy Services for Reimbursement and Regulatory Compliance

Learn ways to document medical necessity for skilled speech language services using validated assessments, measurable goals, detailed interventions and responses and functional changes in status.

Objectives:

• Define medical necessity for speech language pathology services.
• Describe the use of validated speech language assessments to determine measurable, functional goals.
• Describe intervention, response to intervention and functional changes in the patient's status.

Faculty: Rebecca Skrine, MS, CCC-SLP, COS-C, CHCE, Rehabilitation Services Manager, Baptist Hospital East Home Health Agency, Louisville, KY; Janet Brown, MA, CCC-SLP, Director, Healthcare Services in SLP, American Speech Language Hearing Association, Rockville, MD.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/SKA).

Audience:
Home Health   Therapists   

Clinical, Quality

502–Exploring The Resources for Culturally Responsive Care for Diabetes

To present program attendees the knowledge and educational resources needed to provide culturally responsive care for diabetes.

Objectives:

• Identify population at risk for Diabetes.
• List recourses available to assist in the implementation of a culturally responsive Diabetes initiative.
• Describe examples of tools available in providing culturally responsive care for Diabetes.

Faculty: Janet Morrison, RD, LD, CDE, Diabetes Educator, HealthEast Home Care, St. Paul, MN; Jillyne Frazier, BSN, RN, MSN , Director of Clinical Operations , HealthEast Home Care, St. Paul, MN.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/SKA).

Audience:
Home Health   Nurses   

Financial, Human Resources, Management & Leadership

503–Achieving Efficiencies in Back Office Staffing & Structure

Agencies must ensure that the back office is functioning to its maximum potential. This session will explore the optimization of current staff and back office efficiencies versus cutting cost.

Objectives:

• Identify the cost indicators to consider in making operational decisions regarding back office staff.
• Explain how to develop billing department performance measures.
• Describe items to review when evaluating back office structure.

Faculty: Melinda Gaboury, COS-C, BBA -Accounting, Chief Executive Officer, Healthcare Provider Solutions, Inc., Nashville, TN; Michael Horsley, BS, RPT, Owner/Administrator, All Coast Therapy Services, Inc., Lady Lake, FL.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/FIN).

Audience:
Home Health   Hospice   Private Duty   

Financial, Management & Leadership

504–Effectively Managing Your Hospice in the Changing Health Care Environment

This presentation will describe the operational changes required in hospice to maintain a competitive edge. We will describe changes in the areas of payment, regulatory and audit. Financial modeling and benchmarking will be included in the discussion.

Objectives:

• Discuss changes in operations required to maintain a hospice's financial viability.
• Identify key benchmarks for the hospice industry.
• Describe specific interventions used to offset changes in audit and payment methodologies.

Faculty: Andrea Devoti, RN, MSN, MBA, President and CEO, Neighborhood Health Agencies, Inc., West Chester, PA; David Berman, CPA, Principal, Simione Consultants, LLC, Hamden, CT.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/FIN).

Audience:
Hospice   Private Duty   

Quality, Legal & Regulatory

505–The Latest Evolution of Hospice Public Reporting

The evolution of hospice in public reporting has begun with a regulatory time frame in place. This session will provide insights and identify the next steps in public reporting of hospice measures. Key organizations and activities will be covered, along with common measures and related benchmarks used by hospice.

Objectives:

• Identify the key organizations and timeframes for public reporting of hospice measures.
• Identify domains and measures of public reporting.
• Explore hospice specific measures and benchmarks along with discussion of pros and cons.

Faculty: Roger Herr, PT, MPA, COS-C, Strategic Advisor , OCS Home Care, a division of NRC Picker, Seattle, WA; Theresa Nauta, BSN, MSN, Director, Quality Management for Home & Continuing Care , Metropolitan Jewish Health System, New York, NY.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/SKA).

Audience:
Hospice   Nurses   

Financial, Management & Leadership

507–Home Health and Hospice Accounting in a Residentially Based Healthcare System

This session will examine the struggles of a continuing care retirement community in trying to integrate its accounting and management systems. We will identify the accounting pitfalls and how to overcome them.

Objectives:

• Identify obstacles to compliance and profitability in a residentially based healthcare system's home health and hospice agencies.
• Describe a process for examining the operations of this system.
• Explain changes made to provide more-accurate financial information and analysis for their home health and hospice agencies.

Faculty: Terese Cichon, CPA, Sr. Mgr & Dir. of Healthcare Operations, FR&R Healthcare Consulting, Inc., Deerfield, IL; Karen Boehme, BS, Controller, Sunshine Terrace Foundation, Inc., Logan, UT.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/FIN).

Audience:
Home Health   Hospice   

Health Information Technology, Quality, Clinical

508–How Home Care and Hospice Agencies Use IT to Collaborate with Physicians, Hospitals and Other Providers

Learn how home care and hospice providers use healthcare IT and electronic Health Information Exchanges (HIEs) to connect to and collaborate with physicians, hospitals and other providers to improve patient outcomes, increase provider satisfaction, reduce costs and better serve the growing number of individuals who prefer care in their homes rather than in institutions.

Objectives:

• Describe how home care and hospice providers can use HIT and HIEs to connect to and collaborate with other healthcare providers to achieve better outcomes for their patients.
• Discuss ways that HIT and collaboration can increase satisfaction and reduce costs for all of the providers.
• Describe how HIT tools and solutions can create new business opportunities for home care and hospice providers.

Faculty: Thomas Check, AB, MA, SVP & CIO , Visiting Nurse Service of New York, New York, , NY; Joseph L. Scopelliti, Jr. , MBA, President & CEO, VNA Health System, Shamokin, PA; Lisa Harvey-McPherson, BSN, MBA, MPPM, President & CEO, Vice President, Continuum of Care, EMHS , Brewer, ME.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/SKA).

Audience:
Home Health   Hospice   Nurses   Physicians   

Management & Leadership, Human Resources

509–They Didn't Teach You This in Nursing School: Successful Leadership 101

Is your professional life on track? Do others follow your lead? Are you new to management? Leadership development is essential to your success. This program will provide strategies to assist you in becoming the successful leader you want to be!

Objectives:

• Define what makes a successful leader.
• Describe three new leadership strategies.
• Identify the differences between management and leadership.

Faculty: Andrea Manning, BS, RN, HCS-D,COS-C, President/Founder , Manning Healthcare Group, Arlington, TX.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/MAS).

Audience:
Home Health   Hospice   Private Duty   

Legal & Regulatory

510–Avoiding the Provider Enrollment Trap: Successful Compliance and Smooth Transactions

Once you are a Medicare-enrolled home health agency or hospice, you are not done with provider enrollment if you want to maintain your Medicare billing privileges. Avoid the pitfalls of provider enrollment that can leave your billing privileges deactivated or revoked. Learn what filings you must make and when they must be made. Provider enrollment compliance is also a key component of any homecare transaction involving a sale or transfer of stock or assets. Learn the regulatory issues that will affect your deal. Also, find out about the newest fraud and abuse initiatives implemented through the enrollment process.

Objectives:

• Identify provider enrollment requirements to maintain Medicare billing privileges.
• Detail provider enrollment issues that affect transfers of stock or assets.
• List provider enrollment initiatives to address potential fraud and abuse.

Faculty: William Dombi , Esq., Vice President for Law, Executive Director, HHFMA, Director, Center for Health Care Law , NAHC, Washington, DC .

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/RE).

Audience:
Home Health   Hospice   

Legal & Regulatory, Management & Leadership, Financial

512–Taming the Wild West: Physician Compensation in the Hospice Setting

This session will describe industry best practices for calculating the fair market value of physician services for hospice care and establishing commercially reasonable physician compensation. We will explain how to develop a compliant, consistent and competitive physician compensation plan.

Objectives:

• Describe the relevant laws governing physician compensation in a hospice setting and the penalties for noncompliance.
• Demonstrate how an established compensation philosophy helps hospice providers from strategic, financial, and compliance perspectives.
• Discuss the commonly accepted methodologies used to establish fair market value and commercial reasonableness.

Faculty: Darcy Devine, AIBA, AVA, Principal, GatesMoore, Atlanta, GA; Wes Jackson, JD, General Counsel, Agape Senior, West Columbia, SC.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/RE).

Audience:
Hospice   

Quality, Clinical

513–Management of Patients at High Risk of Re-hospitalization: Strategies of an Academic Health System and a Community-Based Health System

This program compares and contrasts the approaches taken by two health systems to reduce the risk of re-hospitalizations of the high risk chronically ill population. Strategies include chronic disease management, use of telehealth and integration into a strong transitions of care program within the health systems.

Objectives:

• Provide three reasons for developing a formalized program for managing high-risk, chronically ill patients.
• Identify three similarities and three differences between an academic and a community health system program.
• Define three strategies that may be used in their current work setting.

Faculty: Susan Quinn, Ed.D, MBA, RN, Director, Advanced Illness Management, Sutter VNA and Hospice, Emeryville, CA; Georgia Hockenjos, BSN, MBA, Vice President and COO, Aleckna and Associates, East Brunswick, NJ; Mary Anne Daley , BSN, MSN , Associate Director , Penn Care & Home , Bala Cynwyd, PA .

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/SKA).

Audience:
Home Health   Nurses   Physicians   Private Duty   Therapists   

Quality, Management & Leadership

514–Building a House of Quality Around Customer Service

By integrating the voice of the business and the voice of the customer, attendees will learn to use Six Sigma tools to improve patient experience, quality outcomes, and service delivery.

Objectives:

• Describe collection and analysis processes for voice of the customer data and voice of the business data.
• Learn to build a "House of Quality."
• Identify a strategic action plan based on the quantitative analysis.

Faculty: Frances Baby, MPA, Vice President, Interim HealthCare of Columbus, Columbus, OH; Laura Czuba, MS, Process Improvement Specialist, TSO Management dba Interim HealthCare, Columbus, OH.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/SKA).

Audience:
Home Health   Nurses   Therapists   

Human Resources

516–Is your Hospice Volunteer Program a Help or a Hindrance?

Baby boomer demographics challenge volunteer coordinators to create dynamic and effective hospice volunteer programs. Learn about innovative ways to recruit and retain the 30 - 50 year-old -volunteer.

Objectives:

• Identify three new volunteer recruiting sources.
• Describe innovative, effective training and retention techniques.
• Discuss components of innovative programs that attract the 30 to 50-yearold volunteer.

Faculty: Cindy Skovgard, CFRE, Executive Director, Pathways Volunteer Hospice, Lakewood, CA; Meg Fisch, BS, MA, Volunteer Coordinator, Pathways Volunteer Hospice, Lakewood, CA.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/PHR).

Audience:
Hospice   

Marketing & Business Development

517–Learn from the Pharmaceutical Companies: Develop Sales Campaigns that Deliver Top Results!

This interactive workshop will demonstrate how home care and hospice organizations can increase referrals without increasing costs and drive a more profitable case mix by using campaign strategies perfected by the pharmaceutical industry.

Objectives:

• Explore topic and determine how it applies to the individual agency.
• Discuss how to use pharmaceutical sales and marketing campaigns in home care and hospice.
• Examine the formula and develop the template.

Faculty: Michael Ferris, Director, Simione Consultants, LLC, Chapel Hill, NC.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/MKT).

Audience:
Home Health   Hospice   Private Duty   

Management & Leadership

518–7 Measures of Success for Hospice Programs

This innovative presentation will apply the principles described in 7 Measures of Success, a book that evolved from Jim Collins' Good to Great. An exciting interactive format will be used to allow attendees to consider factors to improve their organization's strategic performance. For executive and senior level managers looking for the next level, this presentation will be an opportunity to consider new measures for success.

Objectives:

• Link 7 Measures of Success to hospice organizations.
• Pose opportunities for hospice providers to link the three circles to their strategic planning activities.
• Share opportunities for improvement in each measure and apply to three categories: commitment to purpose, commitment to analysis and feedback and commitment to action.

Faculty: Carla Braveman, BSN, RN, MEd, CHCE, VP, Home and Community Services, VNA of Manchester & Southern New Hampshire/Elliot Health System, Manchester, NH; Jeannee Parker Martin, RN, MPH, Founder, Principle, The Corridor Group, Overland Park, KS.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/MAS).

Audience:
Hospice   

Clinical, Marketing & Business Development

519–Engaging Sedentary Older Adults in Active Living with Activity CarePack

Activity-based home care services can improve health outcomes for sedentary older adults. Learn about evidence-based programs that can be incorporated to support healthy outcomes for your clients.

Objectives:

• Discuss the research evidence showing the importance of physical and social activity to overall health outcomes.
• Describe how to help older adults set their own activity goals.
• Describe the incorporation of evidence-based activity into a private duty home care intervention model.

Faculty: Susan "Sam" Miller, RN, MN, BC, ARNP, Vice President of Clinical Services, CareForce, Inc., Lynnwood, WA.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/SKA).

Audience:
Home Health   Nurses   Physicians   Private Duty   Therapists   

Telehealth, Clinical, Quality

520 –A Comparative Study of Telehealth Phone Monitoring and Its Impact on Acute Care Hospitalization of the Home Health Patient

The study calculated hospitalization rates for six months pre and post monitoring phone calls for patients with diabetes, CHF and COPD.

Objectives:

• Discuss the impact of acute care hospitalizations on the health care industry and the cost to the federal government.
• Describe the scope of the study as it related to improvement in disease management.
• Analyze hospitalization rates for patients receiving or not receiving telehealth monitoring phone calls.

Faculty: Jayni Viers, RN, BC, MSN, Administrator, Amigo Home Health Agency, Weslaco , TX; Russell Viers , BA, Retired Educator, self employed.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/SKA).

Audience:
Home Health   Nurses   

Tuesday, October 04, 2011; 8 to 9:30am

Quality, Clinical

601–Improving Patient Care: Connecting Outcomes and Process Measures

With process measures and patient experience data now being publicly reported, home health agencies need to determine the impact of these results. Identifying possible correlations between process measures and patient outcomes can help the home health agency develop best practices for improving patient care and outcomes. This session will include the review of data for process measures and outcomes with potential correlations to establishing best practices. The impact of best practices along the care continuum will also be discussed.

Objectives:

• Understand process measure trends.
• Understand patient outcome trends.
• Identify potential correlations between process measures and patient outcomes.

Faculty: Sue Blockberger-Miller, MSN, RN, Strategic Advisor , OCS HomeCare, a division of NRC Picker, Seattle , WA ; Christine Lang, MBA, Vice President, OCS HomeCare and MIV, a Division of NRC , Seattle, WA .

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/SKA).

Audience:
Home Health   Nurses   Therapists   

Clinical

602–Medical Marijuana: State of the Science and the Laws of the State(s)

This presentation reviews the medical data on marijuana and then navigates the various state laws allowing its use. We will also compare the scientific data with the substance of the laws.

Objectives:

• Review the current state of the science of marijuana as medicine.
• Understand state laws regarding medical marijuana use.
• Compare state laws with medical data.

Faculty: James Boal, MD, Medical Director, Angela Hospice, Livonia, MI.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/SKA).

Audience:
Home Health   Hospice   Nurses   Physicians   Private Duty   

Financial

603–Establishing a Hospice Charge Structure for the Future

Attendees will learn about an alternative charge structure to the current hospice practice of per diem charges. This alternative can enhance financial flexibility and contribute valuable management information.

Objectives:

• Recognize why hospice charge structures are designed as they are today.
• Demonstrate the value of the information available via an alternative charge structure.
• Explain how to establish and implement an alternative charge structure.

Faculty: William T. Cuppett, CPA, Managing Member, The Health Group, LLC, Morgantown, WV; John Wagner, BS, BA , Vice President of Hospice Operations, Amedisys Hospice, Morgantown, WI.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/FIN).

Audience:
Hospice   

Quality, Management & Leadership

604–Research in the Hospice Setting: A Method to Improve Patient Care

Most hospices have a wealth of data that can be mined to yield valuable trends and statistics. Once the research has been completed, its results can be used to establish or change protocols to improve patient care.

Objectives:

• Evaluate whether or not doing resarch is appropriate for their organization.
• Construct a relationship with collaborating entities to begin a reseach program within their hospice organizations aimed at discovering data that can improve patient care.
• Analyze the financial and employee costs associated with research projects in general.

Faculty: Jerry Old, MD, Associate Professor & Geriatric Clerkship Director, University of Kansas School of Medicine, Wichita, KS; Cindy Keim, CHC, Regional Vice President of Operations Kansas/Missouri, Hospice Care of Kansas, Wichita, KS; Mary Beth Steiner, BSN, MEd , Director of Education, Hospice Care of Kansas and the Midwest, Wichita , KS .

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/SKA).

Audience:
Hospice   

Management & Leadership, Human Resources

606–Culture Transformation: How to Be a Great Manager Without Really Trying

How do you change a company's culture to align it to your values? An award-winning provider will share its story of cultural transformation. Its philosophy encourages participation from all staff.

Objectives:

• Describe the process of preparing an organization for cultural change.
• Learn about strategies to simplify the growing complexity of home care.
• Recognize and sustain a fully engaged team.

Faculty: Diane Whitcomb, RN, MSN, Director of Intermittent Services, Memorial Home Care, South Bend, IN; Sarah Davis, RN, BSN, Utilization and Quality Review , Memorial Home Care, South Bend, IN; Judy Jourdan, MSA, OTR, Rehabilitation Services Manager, Memorial Home Care, South Bend, IN.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/MAS).

Audience:
Home Health   Hospice   Private Duty   

Management & Leadership

607–Voluntary Home Care Association of America Advisory Board Open Forum

The VHCAA is a NAHC affiliate advisory board committee with membership focused on the interest and concerns of the voluntary not-for-profit home care and hospice providers. VHCAA is holding its first annual Open Forum meeting, which promises to be an exciting event. The most important issues of the day (i.e. Innovation Center - ACO's'; Medical Home - role of home care within these rules; rebasing and implications of face to face on bad debt for budgeting; differential Medicaid models of restructuring; and Universal Health Record "meaningful use" impact for home care) will be or discussed by VHCAA Advisory Board members and audience/participants. This will not be a lecture but rather a brief presentation and open dialogue with the goal of bringing hope and new ideas for the never-ever-ending changes and challenges we face.

Objectives:

• Partcipants will identify and describe opportunities within the demonstration projects within the CMS Innovations Center that are synergistic with the focus of mission driven safety net providers.
• Update participants on the status of Medicare rebasing for home health payments and discuss how to handle losses incurred under the face to face requirements on your financial statements.
• Exploration of policy reforms and opportunities.

Faculty: Denise Schrader, RN, MSN NEA-BC, President/Executive Director, Visiting Nurses Association of Rockford, Rockford, IL; Latoya S. Thomas, Associate Director , Home Care Technology Association of America, Washington, DC ; Walter Borginis, III, CPA, MBA, Executive VP-Finance & Adminstration, CFO , VNA of Greater Philadelphia, Philadelphia, PA ; Marcia Tetterton , MAG, CAE, Executive Director , Virginia Association For Homecare and Hospice , Richmond, VA ; Mary Ann Christopher, President & CEO , VNA of Central New Jersey , Red Bank, NJ . Ann-Marie Peckham , Chief Clinical Officer, Visiting Nurse Association of Cape Code , Hyannis , MA.

Course Level: Not applicable, CEs and CPEs are not available for this session ;

Audience:
Home Health   Hospice   

Health Information Technology, Management & Leadership

609–Protecting your Portable Data

Describes portable electronic devices, how they work, & their uses. Discusses ways to protect the devices & their data both physically and electronically using the three Es of data protection.

Objectives:

• Establish policies for protecting devices and data.
• Education on protecting devices and data.
• Encrypt everything.

Faculty: Peter McLaughlin , BA, National Sales Manager , VCPI, Milwaukee, WI; Jodi Hanson, BS, President, Signature Hospice, Home Health & Home Care, Wilsonville, OR; Mary Eisele, RN, Regional Vice President, Girling Home Health, Austin, TX.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/SKA).

Audience:
Home Health   Hospice   Nurses   Physicians   Private Duty   Therapists   

Legal & Regulatory, Human Resources

610–Win Big by Adding Diversity Awareness to Your Compliance Program

In this session, we will discuss legal and workplace issues that build a case for diversity awareness as an effective compliance tool. Tips, resources and tools to develop a customized diversity awareness initiative will be provided.

Objectives:

• Discuss legal and workplace issues that build a case for Diversity Awareness as an effective compliance tool.
• Discuss tips to develop and implement a Diversity Initiative.
• Provide resources/tools to develop a Diversity Awareness Initiative.

Faculty: Sherry Cummings, RN, BSN, CPHQ, Director Corporate Compliance/Government Affairs, Outreach Health Services, Inc., Austin, TX; Sherry Ray , Senior Administrative Analyst , Outreach Health Services, Katy , TX .

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/RE).

Audience:
Home Health   Hospice   Private Duty   

Marketing & Business Development, Management & Leadership

611–Selling Home Health Care to Physicians

In this highly interactive learning program, Dr. Tray Dunaway and Stephen Tweed will describe strategies and demonstrate effective skills for generating more referrals from physicians and their staff, helping home care organizations increase admissions.

Objectives:

• Identify the most likely physician prospects for home health referrals.
• Examine four secrets for developing rapport and building relationships with physicians.
• Describe how to effectively present your programs and services.

Faculty: Stephen Tweed, BA, MA, CSP, CEO, Leading Home Care ... a Tweed Jeffries company, Louisville, KY; M. Tray Dunaway, BS, MD, FACS, CSP, Physician, Health Care Value, Inc. , Camden, SC.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/MKT).

Audience:
Home Health   Physicians   Private Duty   

Management & Leadership, Quality, Clinical

613–Home Care Embraces Day Time Triage

This session will describe how a customer care call center, in collaboration with daytime triage nursing, enabled a home care agency to decrease re-hospitalization rates by 4 percent. Patients calling with clinical concerns were handled by triage services and urgent visits versus re-hospitalization/emergency care. Patient satisfaction also increased.

Objectives:

• Describe the challenges of handling a large volume of inbound calls to a home care agency.
• Explain how to meet patient, family and physician needs through a comprehensive triage department.
• Illustrate the use of Six Sigma to accomplish change and improvement.

Faculty: Amy Zorn, BSW, Director of Customer Care Center Operations, Lifetime Care Home Care and Hospice, Rochester, NY; Mary Ann Scipioni, RN, BSN, Manager of Expanded Hours/Supervisor of Triage, Lifetime Care Homecare and Hospice, Rochester, NY; Kathy Cook, RN, BSN, Clinical Quality Program Manager , Lifetime Care Home Health, Henriett, NY .

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/MAS).

Audience:
Home Health   Nurses   

Quality

614–Improving Process Measure Results

This presentation will describe steps we used to evaluate completion of process measures and strategies to improve clinician understanding, resulting in improvement in reported outcomes.

Objectives:

• Describe ways to evaluate reported outcomes of process measures beyond just the reported results.
• Identify strategies to improve clinician understanding of the measures and better tie them to the assessment and plan.
• Describe alternative strategies to implement best practice measures consistent with OASIS C.

Faculty: Pamela Teenier, RN, MBA, CHCE, HCS-D, COS-C, Assistant Vice President, Medicare Operations, Gentiva, Corpus Christi, TX; Teri Blevins, RN, BSN, Vice President, Clinical Operations, Gentiva, Atlanta, GA; Michael Schmitt, PT, DPT, MS, Vice President, Clinical Rehab Therapist , Gentiva, Atlanta, GA.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/SKA).

Audience:
Home Health   Nurses   Therapists   

Telehealth, Clinical, Quality

615–Innovative Technologies for Providing Rehabilitation and Supporting Functional Independence in the Home

Learn how telehealth and other technologies can deliver rehabilitation services and promote greater safety and function in the home.

Objectives:

• Describe telehealth services and technologies that can be used to deliver rehabilitation and support functional independence for patients at home.
• Discuss patient and clinician factors affecting the use and acceptance of home-based telehealth technologies.
• Describe current and future applications of personal motion technologies to reduce fall risk, monitor at-risk patients and support caregivers.

Faculty: Janet Brown, MA, CCC-SLP, Director, Health Care Services in SLP, American Speech-Language-Hearing Association, Rockville, MD; David Brennan, MBE, Senior Research Engineer, National Rehabilitation Hospital, Washington , DC; Tonya Miller, PT, DPT, COS-C, Regional Director, Celtic Health Care, Carlisle, PA.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/SKA).

Audience:
Nurses   Physicians   Private Duty   Therapists   

Financial, Management & Leadership

616–ACOs- Opportunity or Threat for Hospices

There is a lot of buzz about ACOs. But what does it all really mean for your hospice? Although still in the developmental phase, there is a lot of speculation, information and conversations out there. This presentation will bring you up to date with the current status of ACOs, will examine the key components, and will discuss the opportunities and threats for hospice providers.

Objectives:

• Describe what an ACO is and what it is intended to achieve.
• Discuss two potential opportunities and two potential threats ACOs pose for hospice programs.
• Outline one strategy for hospice programs to use in contracting with ACOs

Faculty: Carla Braveman , BSN, RN, MEd, CHCE, VP, Home and Community Services, VNA of Manchester & Southern New Hampshire/Elliot Health System , Manchester , NH; Robert Clark, JD, BA , Esq. , Ober, Kaler, Grimes & Shriver, P.C., Washington, DC.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/FIN).

Audience:
Hospice   

Management & Leadership

617–Proprietary Home Care Association of America Open Forum

Las Vegas proudly presents the inaugural "know when to hold 'em, know when to fold 'em" open forum of the Proprietary Home Care Association of America (PHCAA). Come and join your Proprietary Section colleagues in a rousing session addressing the most topical and pressing issues facing our sector of the industry. A panel representing innovative and entrepreneurial players of all sizes will be on hand to offer insights on playing a winning hand. Take advantage of this priceless experience and all the free advice É It's the only thing that is free in Las Vegas!

Objectives:

• Illustrate the VALUE of Proprietary Home Health and Hospice companies in the era of Health Care Reform and Value-Based Purchasing.
• Demonstrate how technology plays an increasing role in positioning Proprietary Home Health and Hospice companies as important players in future care delivery models.
• Demonstrate the increasing benefits of developing genuine partnerships with physicians for Medical Home and other initiatives.

Faculty: Ellen Bolch, BSN, MSN, MHA, President/CEO, THA Group , Savannah , GA ; Susan Brouillette, MPH, MBA , CEO , Alcare Home Health & Hospice , Birmingham, AL; Arnold Burchianti, II, MPT, BHS , Chief Executive Officer, Celtic Healthcare, Inc. , Mars, PA; Maxine Hochhauser, MBA, President & CEO , AllianceCare, Boynton Beach, FL; Steven Landers, MD, Director of Home Health, Cleveland Clinic , Independence , OH . Barbara McCann, BSW, MA , Chief Industry Officer, Interim Healthcare , Fort Lauderdale , FL .

Course Level: Not applicable, CEs and CPEs are not available for this session ;

Audience:
Home Health   

Management & Leadership

618–Hospital Home Care Association of America,-Defining and Capitalizing on the Home Care Value Proposition for Hospitals and Health Systems

Dialogue and forward planning session with sector leaders dedicated to developing advocacy initiatives around the hospital and health system home care value proposition. Exploration and analysis of current CMS initaitives that support and/or promote hosptial and health system alignment with home care, including, Accountable Care Organizations, payment bundling pilot programs, and pay for performance initiatives, among others. Establishment of core legislative and regulatory goals and objectives and planning for execution in 2011 and 2012.

Faculty: Karen Thomas , BS, MBA , Chair , Hospital Home Care Association of America, Oxford Healthcare , Springfield, MO ; Earl Pomeroy, BA, JD , Senior Counsel, former Congressman and House Ways and Means Committee Member from North Dakota , Alston & Bird LLP, Washington, DC ; Colin Roskey, BA, JD , Counsel, Alston & B8ird LLP , Washington, DC .

Course Level: Not applicable, CEs and CPEs are not available for this session ;

Audience:
Home Health   

Clinical, Quality

619 –Connect the Dots of Patient Care, Outcomes and Satisfaction with Data

Agencies are collecting a wealth of data but underutilizing it. We will walk you from data collection through decision support to improve patient outcomes and satisfaction by connecting the dots.

Objectives:

• Describe and examine the data being collected by home care agencies.
• Demonstrate how data can be utilized to guide decision making for best practices and evidence-based care.
• Demonstrate how to connect the dots to improve patient outcomes and satisfaction.

Faculty: Rosa Cunha, RN, MSN, Performance Improvement Manager System Administrator, Englewood Hospital Home Health Services, Englewood, NJ; Katherine Clark, RN-C, MSN, Manager of Disease Management, Englewood Hospital Home Health Services, Englewood, NJ.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/SKA).

Audience:
Home Health   Nurses   

Financial, Clinical

620–Why Bother With a Drug Formulary and the DUE Process?

Legislative and regulatory changes are leading to reduced reimbursement rates and increased Medicare oversight. This presentation will review the changes and discuss the importance of formulary use and DUEs.

Objectives:

• Describe the purpose of formularies and drug utilization evaluations.
• Explain how to use a formulary as a reference tool.
• Discuss the benefit of DUEs and medication reporting.

Faculty: Jessica Richards Hosgood, PharmD, RPh, Clinical Pharmacist, HospiScript Services, a Catalyst Rx Company, Columbus, OH.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/SKA).

Audience:
Hospice   Nurses   Physicians   

Human Resources, Management & Leadership

621–Corporate Training Strategies to Maximize Learning

DVDs, education handouts, streaming videos, live on-site programs and other teaching strategies and their role in an overall corporate training program for staff and consumers will be discussed.

Objectives:

• Explain how to develop a comprehensive corporate training strategy.
• Apply practical needs assessment strategies.
• Build a training program to meet the needs of staff and patients.

Faculty: Patricia Jump, RN, MA, COS-C, President, Acorn's End Inc., Rice Lake, WI; Sara Bunge, BS, MEd, Workforce Development Manager, Rochester Community and Technical College, Rochester, MN; Mary Fraser, PT, Quality/Compliance Manager , Allina Home and Community Services, Plymouth, MN.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/PHR).

Audience:
Home Health   Hospice   Nurses   Physicians   Private Duty   Therapists   

Legal & Regulatory, Clinical

622–Meet Your Medicare Contractor: NHIC

NHIC is the primary contractor for Jurisdiction 14 (J14) for home health and hospice providers in Maine, Massachusetts, Vermont, New Hampshire, Connecticut and Rhode Island. NHIC will host an informative session to provide Medicare updates, education on top reasons for medical review denials and coverage information relating to these denials for home health and hospice. Our staff is committed to educating the providers we serve and will be hosting an open Q & A session with our medical director, and clinical staff for home health and hospice providers.

Objectives:

• Discuss issues and changes in Medicare that are affecting home health and hospice providers.
• Describe the top three denials for hospice and for Home Health medically reviewed claims.
• List the top three denials for Home Health medically reviewed claims.

Faculty: Corrinne Ball, RN, CPC, CAC, Provider Outreach and Clinical Education Consultant, National Government Services, Cincinnati, OH.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/RE).

Audience:
Home Health   Hospice   Nurses   Therapists   

Tuesday, October 04, 2011; 2:30-4pm

Clinical

701–When Home Care is Palliative Care

Determining advanced care needs of patients with chronic and complex illnesses is a major aspect of the nurse's role. This session will discuss disease progression and appropriate interventions in the face of deterioration.

Objectives:

• Examine common complex illness management issues through a quality of life lens.
• Discuss a self-care approach to the advancing illness.
• Compare various dialogical approaches to enhancing self care through the changes of chronic illness(es).

Faculty: Geraldine Abbatiello, PhD, GNP-BC, PMHNP, ACHPN, Nurse Practitioner, Complex Illness Management, VNSNY, Manhattan, NY; Seon Lewis-Holman, MSN, APRN, BC , Director, Education & Clinical Development, Visiting Nurse Service Of NY, Tobyhanna, PA.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/SKA).

Audience:
Home Health   Hospice   Nurses   Private Duty   

Clinical

702–OT and Nursing: A Winning Clinical and Financial Duo in Psychiatric Home Care

The addition of occupational therapy to nursing services improves clinical and financial outcomes. The OT provides assessment and interventions for IADLs, thus improving the HHRG and clinical outcomes.

Objectives:

• Describe three functions of the psychiatric home care nurse.
• Describe the functions of the occupational therapist in psychiatric home care.
• Discuss at least two financial benefits resulting from the addition of OT to psychiatric home care.

Faculty: Dr. Verna Carson, PhD, PMHCNS-BC, President, C&V Senior Care, Fallston, MD; Katherine Vanderhorst, BSN, Vice President, C&V Senior Care Specialists, Inc., Williamsville, NY.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/SKA).

Audience:
Home Health   Nurses   Therapists   

Financial, Management & Leadership

703–Are You Leaving Money on the Table? The 10 Most Common (and Costly) Mistakes Agency Sellers Make

Selling a business can be complicated. But the dream of selling a home care business can easily turn into a nightmare. In this session, we discuss how to avoid making costly mistakes when going to market with a home care agency.

Objectives:

• Discuss key financial, operating and clinical mistakes frequently made when selling a home care agency.
• Discuss key process mistakes frequently made in selling a home care a home care agency.
• Discuss the value of conducting pre-transaction mock due diligence.

Faculty: Dexter Braff, MBA, MS, BS, President, The Braff Group, Pittsburgh, PA.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/FIN).

Audience:
Home Health   Hospice   Private Duty   

Financial

704–Proven Success Strategies for Hospice Cap Management

This session will provide attendees with insights on how to monitor the hospice caps throughout the cap year. Participants will also walk away with proven strategies to manage around the caps.

Objectives:

• Define the rules for the hospice payment caps.
• Describe a hospice payment cap monitoring tool.
• Apply successful practices for avoiding hospice payment cap liabilities.

Faculty: Mark Sharp, CPA, Partner, BKD, LLP, Springfield, MO; Lawrence Leahy, MHA, VP Finance, Foundation Management Services, Yoakum, TX.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/FIN).

Audience:
Hospice   

Legal & Regulatory, Clinical

705–The Devil's In the Details: Documentation for Hospice Success

This session will address the key components of hospice documentation to meet review by the MAC, RAC, ZPIC, HEAT & CERT reviewers.

Objectives:

• Describe the various Medicare oversight contractors and their roles.
• Identify common documentation errors that could lead to denials for payment.
• Identify at least one strategy to improve hospice documentation.

Faculty: Debra Sellers, RN, MS, Director Home Care Services, St. John's Health System, Springfield, MO.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/RE).

Audience:
Hospice   Nurses   

Legal & Regulatory

708–Palmetto GBA Medicare Update

Please join representatives from the education and EDI departments at Palmetto GBA as they present the latest Medicare updates. This is your opportunity to meet your Medicare Administrative Contractor (MAC) face to face and ask all of your questions concerning billing, coverge and EDI.

Faculty: Tammy Tucci , BS, Jurisdiction 11 Provder Outreach and EducatonSenior Ombudsman , Palmetto GBA, Columbia, SC; Kim Campbell, BS, MA, MHP, Manager, EDI Operations , Palmeto GBI, EDI Operations , Columbia, SC; Marilyn Jeske, Senior Ombudsman, Palmetto GBA, Columbia, SC; Sharon Briggman, BA, Senior Ombudsman, Palmetto GBA, Lithonia, GA; Dr. Mark Pilley, BS, MD, Jurisdiction 11 Chief Medical Director, Palmetto GBA, Columbia, SC.

Course Level: Not applicable, CEs and CPEs are not available for this session ;

Audience:
Home Health   Hospice   

Financial, Management & Leadership

710–Want to Improve Your Financial Outcomes - Manage Smarter...

Smarter clinical management integrated with incentive based compensation will achieve improved financial outcomes threaten by the Medicare base rates reductions. This program presents solutions.

Objectives:

• List key factors in determining whether your organization is "right sized."
• Identify statistical measures to insure appropriate staffing models.
• Describe methods to establish clinical rewards and achieve improved clinical and financial outcomes.

Faculty: Pat Laff , BS, CPA, Managing Principal, Laff Associates , Hilton Head Island, SC; Lynda Laff , BA, BSN, COS-C, Principal, Laff Associates , Hilton Head Island, SC.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/FIN).

Audience:
Home Health   

Marketing & Business Development, Human Resources

711–Everything is Marketing: Optimize Advertising, Sales, Recruiting and Training to Win the Battle for Business

Experienced home care leaders will enhance their performance in three key areas: advertising, sales and recruiting. Presenters will share best practices gleaned from working with agencies nationwide.

Objectives:

• Discuss best practices in home care advertising.
• Demonstrate best practices in home care sales.
• Identify best practices in home care recruitment and training.

Faculty: Karissa Price, PhD, President, Trusted Hands Network, Encino, CA; Barbara Akst, BA, MA, President, CEO, Training Unlimited VA, LLC., Annandale, VA; Julie Northcutt, BA, CEO, Caregiverlist.com, Chicago, IL.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/MKT).

Audience:
Home Health   Hospice   Private Duty   

Quality, Human Resources

712–From Dissonance to Harmony: How to Succeed at Patient Satisfaction

Learn how to make patient satisfaction work for you and become an agency others dream about. An award-winning provider will give details on the strategies and practices that changed its culture.

Objectives:

• Describe current patient improvement strategies.
• Explain how to develop effective patient satisfaction improvement teams and implementation strategies.
• Learn how to measure the outcomes of these initiatives.

Faculty: Judy Jourdan, MSA, OTR, Rehabilitation Services Manager, Memorial Home Care, South Bend, IN; Paige Popovic, BA, Marketing Specialist, Memorial Home Care, South Bend, IN; Steven Widder, MBA, Consultant, Press Ganey Associates, South Bend, IN.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/SKA).

Audience:
Home Health   Nurses   Therapists   

Clinical, Telehealth

714–Technology-Driven Home Health: Integrating Advances into Multidisciplinary Practice

Home health practice has evolved with the emergence of advanced technology. Integrating technology into a multidisciplinary practice can provide a higher level of care.

Objectives:

• Identify opportunities to enhance clinical care and expense management through the integration of telehealth.
• Review national data reflecting the clinical and operational impact of telehealth on clinical outcomes and cost avoidance.
• Discuss significant advances in neuro-rehabilitation in the home setting through advances such as neuro-robotics

Faculty: Sharon Gonick, MS PT, Clinical Manager, Northeast HomeCare, Beverly, MA; Cynthia Campbell, RN, BSN, Associate Director of Operational Consulting , Fazzi Associates, Inc., La Jolla , CA.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/SKA).

Audience:
Home Health   Nurses   Private Duty   Therapists   

Management & Leadership, Quality

716–PACE, Everyone Wins!

The Program of All-Inclusive Care for the Elderly (PACE) is a Medicare and Medicaid waiver program centered around Adult Day Service Programs and is being touted by many as the "gold standard" of care for a very frail population. This workshop will take you from development of the program to community integration. There are inherent struggles in bringing in new programs and ideas to well-established treatment communities. How does PACE interface and integrate effectively with existing providers? Is PACE a threat to existing providers? This workshop will explore PACE as a positive addition to existing infrastructure as well as a high-quality, effective treatment alternative.

Objectives:

• Understand the development process of for a PACE program using an example in Colorado.
• Gain perspective on what makes PACE successful from a participant, provider and payer point of view.
• Learn how PACE staff and existing providers can interface and identify how adult day service programs are integrated into the existing delivery systems.
• Understand the treatment methodology and the philosophy.

Faculty: Judith Bellome, RN, BSNEd, MSEd, Executive Director, Douglas County VNA, Lawrence, KS; Laurie Tebo, BA, MPA , President and CEO , Rocky Mountain Health Care Services , Colorado Springs, CO; Brenda Heimbach, LPC, NCC, Vice President of Development and Behavioral Health, Rocky Mountain Health Care Services, Colorado Springs, CO 80909.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/MAS).

Audience:
Home Health   Hospice   Private Duty   

Health Information Technology

717–Leveraging Mobile Technologies to Achieve Better Patient Outcomes

This presentation provides an overview of the evolution and implementation of complimentary technologies that combine to fully enable an "ultra-mobile" workforce. It includes a description of the research, technology and best practices employed by Presbyterian Healthcare Services to change practice from paper to a fully electronic medical record. This presentation describes how the power of people, combined with technology, can move an organization to the next level of efficiency, improve healthcare delivery and enhance the patient experience.

Objectives:

• Understand the issues facing healthcare organizations, the current state of how wireless technologies are used.
• Understand the key concerns of using wireless technology in healthcare, how to overcome the related challenges of each, and how to implement key security measurements to support compliance with security and patient privacy guidelines.
• Understand the best practices for implementing wireless technology to achieve better patient outcomes.

Faculty: Pam Cory , BA, MBA, Vice President of Marketing, NetMotion Wireless, Seattle, WA; John Colangelo, RN, MS, PMP, Director of Clinical Informatics for Home Healthcare , Presbyterian Healthcare Services, Albuquerque, NM.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/SKA).

Audience:
Home Health   Hospice   Nurses   

Telehealth, Quality

718–Theory-Based Telehealth to Promote Patient Empowerment and Home Care Team

This session will describe facilitation of patient empowerment through the use of theory-based telehealth. We will review cognitive behavior theory, motivational interviewing and adult learning theories. Suggested data variables to share with physician and hospital partners to promote the value that homecare brings to new delivery models will be reviewed.

Objectives:

• Describe specific telehealth practice changes to incorporate into daily service delivery to promote patient behavior change.
• Explain how theory-based telehealth can facilitate positive health outcomes in a reformed healthcare environment.
• Outline specific data elements to share for value in care transitions and medical home models.

Faculty: Paula Suter, RN, BSN, MA, Director, Chronic Care Management, Sutter VNA and Hospice , Fairfield, CA; Beth Hennessey, RN, MSN, Executive Director , Sutter VNA and Hospice , Fairfield, CA.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/SKA).

Audience:
Home Health   Nurses   Physicians   

Legal & Regulatory, Management & Leadership

719 –Choosing a "Good Death": Palliative Care, the Original Accountable Care Organizations

Comparison of palliative care program (PCP) and hospice. PCP organization designs regulatory and reimbursement issues. PCPs are similar to ACOs, medical homes, and Independence At Home demo.

Objectives:

• Learn differences between hospice and palliative care programs (PCP) and reasons for creating a PCP.
• Explain similarities between PCP programs and ACOs, medical homes and IAH and describe design options for a PCP organization.
• Identify state and federal regulations, fraud and abuse issues and compliance requirements when creating a PCP.

Faculty: Connie Raffa, JD, LLM, Partner, Arent Fox LLP, New York, NY; Rachel Hold-Weiss, RPA-C, JD, Partner, Arent Fox, LLP, New York, NY .

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/RE).

Audience:
Home Health   Hospice   Physicians   

Human Resources, Management & Leadership

720–Managing the Gap: Relevant Leadership for a Tough Economy

Attendees will create their own leadership and behavioral action plans, determine if they have the right employees on the bus and be able to determine the behavioral requirements for any position.

Objectives:

• Research provides us with a big picture view but not the critical "how to." Attendees will leave Managing the Gap with a behavioral how to.
• Explain how to get the right people in the right seats on the bus.
• Demonstrate the difference between tactical and strategic thinkers and generalist and specialist personalities.

Faculty: William "Bill" Wagner, BS, CEO, Co-Founder , Accord Management Systems, Thousand Oaks, CA.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/PHR).

Audience:
Home Health   Hospice   Private Duty   

Quality

721–Delta National Study to Reduce Hospitalizations Through Home Care First View of the National Best Practice Results

It was the largest study on best practice strategies for reducing avoidable hospitalizations in the history of home care. It involved over 800 agencies, most of which were in the top 20% of lowest hospitalization rates in the country. It was sponsored by Delta Health Technologies and co-sponsored NAHC. Groups such as the Joint Commission, CHAP, NAHC Forum of State Associations, American Physical Therapy Association, WVMI/Quality Insights and Fazzi Associates were affiliated sponsors. The focus: Best practice strategies for reducing avoidable hospitalizations in home care. First time presentation of the project, findings, results and best practice recommendations.

Objectives:

• To review the process used to identify best practices for reducing avoidable hospitalizations in home care.
• To define and discuss the top five practices that leading agencies use to reduce hospitalizations.
• To identify the implications of reducing the percentage of avoidable hospitalizations in terms of quality, cost, numbers and impact on patients and their family members confidence and security.

Faculty: Dr. Robert Fazzi , EdD, Founder, Managing Partner, Fazzi Associates , Northampton, MA; Eileen Freitag, MBA, Fazzi Associates, Northampton, MA.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/SKA).

Audience:
Home Health   Nurses   Physicians   Therapists   

Tuesday, October 04, 2011; 4:15-5:45pm

Clinical, Quality

801–Dementia 101: Successful Management in the Home Health Setting

Participants will learn the basics of the dementia diagnosis, disease progression, effective strategies to facilitate improved therapy outcomes and the foundations for program development and marketing.

Objectives:

• Describe the general diagnoses, causes and symptoms of dementia.
• Discuss four different therapeutic approaches to working with a patient who has dementia.
• Detail four main components necessary for successful home health dementia programming.

Faculty: Jennifer Loehr, MA, CCC-SLP, Specialty Program Manager, Empas s, Austin, TX; Megan Malone, MA, CCC-SLP, Speech-Language Pathologist, Gentiva Health Services, Akron, OH.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/SKA).

Audience:
Home Health   Hospice   Nurses   Private Duty   Therapists   

Clinical, Quality

802–Medication Management: The Single Most Important ADL

One of the biggest contributing factors to re-hospitalizations from home is poor medication management. Learn the role each home care clinician plays in improving this critical activity of daily living.

Objectives:

• Explain the distinction between drug regimen review and medication management.
• Describe the process of drug regimen review during a therapy-only comprehensive assessment.
• Define roles of each skilled discipline in assessment and planning for medication management.

Faculty: Karen Vance, OTR, Supervising Consultant, BKD, LLP, Colorado Springs, CO; Carol Siebert, OTR, Principal, The Home Remedy, Chapel Hill, NC.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/SKA).

Audience:
Home Health   Nurses   Therapists   

Financial

803–Pre-Billing Audits, Post-Billing Audits and All the Audits in Between

Enhance your knowledge of what a clean claim looks like so you can be confident before you bill it. Develop weekly, monthly and quarterly reports to gauge successful billing habits within your agency.

Objectives:

• Discuss pre-billing Audits.
• Demonstrate how to create billing reports.
• Explain how to handle post-billing review audits.

Faculty: Petria McKelvey, CEO, PMB Precision Medical Billing, Inc., HOUSTON, TX.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/FIN).

Audience:
Home Health   

Legal & Regulatory, Clinical

804–Hospice Widespread Edits: Befriend this Foe to Prevent Claim Denials

As Medicare scrambles to contain costs, hospice is under the microscope. Discover which claims prompt medical review and how clinical documentation can prove patients qualify for services you provide.

Objectives:

• Cite financial and regulatory compliance risks of cases fitting widespread edit and probe criteria.
• Explain how to recognize and avoid documentation pitfalls concerning specific, current hospice widespread edits and probes that could result in payment denials or reduced payment.
• Understand potential impacts of migration to MACs and of looming RACs on widespread edits and probes.

Faculty: Beth Noyce, RN, BSJMC, HCS-D, COS-C, Education/QA Specialist, EMR Clinical Consultant, Applegate HomeCare & Hospice, Ogden, UT; Dana Walling , ADN, RN, COS-C, Director of Nurses & Branch Manager , Applegate HomeCare and Hospice, American Fork, UT .

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/RE).

Audience:
Hospice   Nurses   

Human Resources, Management & Leadership

806–Dealing with Difficult People: Strategies for Working with the Crusty, the Cantankerous and other Characters at Work and in the Field

Providing service to sweethearts is easy. Your true mettle is shown working with difficult personalities among your staff, patients, and others. Learn strategies for working with seven types of difficult people.

Objectives:

• Explain the concept of a "difficult personality" and how it differs from being situationally difficult.
• Identify the major types of difficult personalities.
• Describe key skills for working with difficult people.

Faculty: Kevin Miller, MS, MEd, President, VisionBound International, Springville, UT; Beau Sorensen, BA, Director of Finance, First Choice Home Health and Hospice, Orem, UT .

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/PHR).

Audience:
Home Health   Hospice   Nurses   Physicians   Private Duty   Therapists   

Financial

807–Open Financial Managers Forum

Once again, HHFMA presents its open, no-holds-barred forum meeting to conclude the annual conference. The session addresses any and all issues of interest to the conference faculty and attendees. The insights are endless, all the advice is free and the experience is priceless.

Faculty: William A. Dombi, Esq. , Vice President for Law, Executive Director, HHFMA, Director, Center for Health Care Law , National Association for Home Care & Hospice, Executive Director, HHFMA, Director, Center for Health Care Law , Washington, D.C..

Course Level: Not applicable, CEs and CPEs are not available for this session ;

Audience:
Home Health   Hospice   Nurses   Physicians   Private Duty   Therapists   

Legal & Regulatory

808–Meet Your Medicare Contractor: CGS Administrators, LLC

CGS is the Medicare Administrative Contactor (MAC) for Jurisdiction 15 (J15). We process home health and hospice claims for providers in the primary states of Colorado, Delaware, Iowa, Kansas, Maryland, Missouri, Montana, Nebraska, North Dakota, Pennsylvania, South Dakota, Utah, Virginia, West Virginia, Wyoming, and the District of Columbia. We also serve home health and hospice agencies in other states. This educational session will discuss important information regarding the transition from Cahaba GBA to CGS that occurred in June. We will also address recent and future changes in Medicare that have or will impact home health and hospice agencies. Bring your Medicare questions; time is allotted during the session for Q & As.

Objectives:

• Identify recent or approaching Medicare changes that impact HHAs and hospices.
• Describe important changes in provider processes (i.e. Additional Development Requests (ADRs) and 201 Reports) that occurred due to the transition to CGS.
• Receive clarification on participant generated issues/hot topics impacting the home health and hospice provider community.

Faculty: Shonda Brummer, BS, Provider Assistance Liaison, CGS Administrators, LLC., Des Moines, IA; Janna Arndt, BS, MPA, Provider Assistance Liaison , CGS Administrators, LLC., Des Moines, IA.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/RE).

Audience:
Home Health   Hospice   

Quality, Clinical

812–Immunization Practices in Home Health: What You DON'T Do Also Matters

Infection prevention in home care and hospice has a major impact on clinical outcomes. OASIS-C process measures for pneumovax and influenza vaccination rates indicate there is vast room for improvement.

Objectives:

• Explain and discuss national results of home health care process measures from OASIS-C related to pneumovax and influenza vaccination rates.
• Describe the current best practices in infection prevention and control in home health care.
• Discuss new and emerging risks and potential liabilities for home health care providers.

Faculty: Elizabeth Madigan, PhD, RN, FAAN, Professor, Case Western Reserve University, Cleveland, OH; Irena Kenneley, PhD, APRN-BC, CIC, Assistant Professor, Case Western Reserve University, Cleveland, OH.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/SKA).

Audience:
Home Health   Hospice   Nurses   Therapists   

Clinical, Health Information Technology

813–Where's the Meat in Computerized Documentation? Best Practices in Therapy Documentation and Health Care Informatics

Point-of-care systems can provide the "bells & whistles" to educate, instruct and assist therapy clinicians to consistently reach a high standard of defensible documentation. Know what to look for!

Objectives:

• Describe software components/capabilities that reflect the presence of evidence-based therapy practice standards.
• Explain how to assess the content, accuracy and scope of objective therapy tests and measures available in home health documentation software.
• Enable to critically assess content of software therapy documentation.

Faculty: Diana Kornetti, MA, PT, Owner/Administrator, Integrity Home Health Care, Inc., Ocala, FL; Kathleen Wilson, BS, MS, RN-BC , Senior Implementation Specialist, CareAnyware, Inc., Cary, NC.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/SKA).

Audience:
Home Health   Therapists   

Telehealth, Quality

814–Home Telehealth Monitoring Enables Intelligent Intervention, Improves Lives and Reduces Costs

The Alaska Federal Health Care Partnership (AFHCP) Home Telehealth Monitoring program and Bosch Healthcare will present progress metrics such as telehealth encounters, specific quantitative health outcomes and cost avoidance. We will also present our progress towards self-sustainment and lessons learned.

Objectives:

• Describe organizational and data structures for home telehealth monitoring(HTM).
• Describe the integration of HTM with unique application to program requirements.
• Discuss how to ensure telehealth program sustainability.

Faculty: Marie Mann, RN, BSN, MPS-HSA, Chief Clinical Officer, Sr. VP, Business Development of Government Sales, Robert Bosch Healthcare, Vienna, VA; David Peters, MSEE , Senior Program Manager, Col. Retired USAF, Alaska Federal Health Care Partnership, Palo Alto, CA; Marguerite Linteau , LPN, Chief Clinical Officer, Critical Signal Technologies, Farmington Hills, MI.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/SKA).

Audience:
Home Health   

Legal & Regulatory, Quality

815–The Hospice/Nursing Home Partnership in Caring for the Terminally Ill

Comparison of requirements under the hospice/SNF COPs, contract requirements, reimbursement pitfalls, medical director roles, different patient admission and goals.

Objectives:

• Discuss barriers to collaboration between hospices and SNF.
• Explain revised hospice COPs and Proposed SNF COPs impacting hospice care for nursing home residents, and inpatient hospice agreements.
• Identify Hospice/SNF Compliance Issues.

Faculty: Connie Raffa, JD, LLM, Partner, Arent Fox, New York, NY; Rachel Hold-Weiss, RPA-C, JD, Partner, Arent Fox LLP, New York, NY.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/RE).

Audience:
Hospice   

Financial, Legal & Regulatory

816–M&A in the Post -reform Era: How the Patient Protection and Affordable Care Act Has Affected the Market

Growth and consolidation in the homecare industry continue apace. However, the PPACA Act changes the regulatory environment. In this session we will discuss the impacts of the act on the M&A market.

Objectives:

• Identify the effects of rate cuts on the M&A market.
• 36 Month Rule.
• Discuss impact of the Possibility of Bundling.

Faculty: Jack Eskenazi, BA, Managing Partner, Healthcare Advisory Partners, Los Angeles, CA.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/FIN).

Audience:
Home Health   

Management & Leadership, Quality

817–Minimizing Risk through a Strong Incident Reporting Program

Along with a review of common incident and claims data, this presentation will focus on risk management best practices to limit risk exposures and improve patient safety in the home care/hospice setting.

Objectives:

• Identify the purpose of incident reporting and the types of incidents that should be reported.
• Learn how to evaluate internal policies/procedures for strengths and weaknesses.
• Describe how one organization evaluated its internal incident reporting procedures and made positive changes in the process.

Faculty: Elizabeth Norman, BSN, MBA, CPHRM, Director, Risk Control Services, Glatfelter Insurance Group, York, PA; Diane Powell, MHA, Director, Quality Management, Nathan Adelson Hospice, Las Vegas, NV.

Course Level: Intermediate; 1.5 nursing CEs; accounting 1.5 CPEs (NASBA/MAS).

Audience:
Home Health   Hospice   

Legal & Regulatory

818–Home Health Regulatory Roundup

The Centers for Medicare & Medicaid Service (CMS) has instituted a number of new regulations and policies, as well as others that are pending. This program is being presented in order to inform attendees about the status of the current regulations and policies identified as being of greatest concern to home health agencies. Hot topics include PPS update 2012, Face-to-Face encounter policies, therapy reassessment requirements, impact of CAHPS participation on 2012 and beyond, Medicaid F2F proposed rule, and more. During this session an opportunity will be provided to attendees to discuss the challenges that they are facing.

Objectives:

• Identify policies and regulations under development by CMS.
• Describe the impact on home health providers.
• Identify available resources and courses of action for providers.

Faculty: Mary St. Pierre , RN, BSN, MGA, Vice President for Regulatory Affairs , National Association for Home Care & Hospice, Washington, DC.

Course Level: Not applicable, CEs and CPEs are not availablefor this session ;